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Server Manager crashes after upgrading from Windows Server 2012 to 2012 R2 RRS feed

  • Question

  • I can't start Server Manager. Any help is appreciated. It gives me the following crash information:

    Problem signature:
      Problem Event Name: BEX64
      Application Name: ServerManager.exe
      Application Version: 6.3.9600.16384
      Application Timestamp: 52156f0b
      Fault Module Name: StackHash_e7de
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Offset: PCH_56_FROM_ntdll+0x000000000009808A
      Exception Code: c0000005
      Exception Data: 0000000000000008
      OS Version: 6.3.9600.2.0.0.400.8
      Locale ID: 1033
      Additional Information 1: e7de
      Additional Information 2: e7debde6e66874f623b9dcd1ed9d155f
      Additional Information 3: 66a5
      Additional Information 4: 66a531e85e58a5157c21eef3f58502e2

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    Sunday, December 1, 2013 4:21 AM

Answers

  • Thanks Anantesh. I figured it out. It was because of the Intel chipset and HD4000 drivers. I downloaded the latest chipset driver here and graphics driver here (both for Windows 8.1) and it fixed the problem.
    • Marked as answer by phan1024 Sunday, December 1, 2013 4:54 PM
    Sunday, December 1, 2013 4:54 PM

All replies

  • Have you tried removing the GUI interface and re-installing it?

    Use this for help. http://www.howtogeek.com/111967/how-to-turn-the-gui-off-and-on-in-windows-server-2012/

    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. 

    - Anantesh

    Sunday, December 1, 2013 8:45 AM
  • Thanks Anantesh. I figured it out. It was because of the Intel chipset and HD4000 drivers. I downloaded the latest chipset driver here and graphics driver here (both for Windows 8.1) and it fixed the problem.
    • Marked as answer by phan1024 Sunday, December 1, 2013 4:54 PM
    Sunday, December 1, 2013 4:54 PM
  • Hi,

    I’m glad to hear that you have resolved the issue and thanks for sharing your solution in the forum. This will help others who face the same scenario resolve the issue quickly. If there is anything else I can do for you, please do not hesitate to let me know. I will be very happy to help.

    Best Regards,

    Andy Qi

    TechNet Subscriber Support

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    Andy Qi
    TechNet Community Support

    Monday, December 2, 2013 10:47 AM
    Moderator
  • Thanks for the update!!

    - Anantesh

    Monday, December 2, 2013 5:50 PM
  • Thanks for this thread, I also had an issue with a brand new Dell poweredge T20, with Server 2012 R2 standard.

    I'd installed all latest drivers from Dell's website, and was getting these crashes.  

    After wasting a lot of time with windows updates and .net framework, I uninstalled the Intel graphics driver and rebooted and all was well!

    Many thanks,

    JJ

    Monday, July 13, 2015 2:17 PM
  • Thanks! I was having the same issue today, and updating the graphics drivers fixed it.
    Saturday, August 15, 2015 2:44 AM
  • Dell T20 & same issue here! Before restarting but after uninstalling the GFX driver, all worked instantly.

    Thank you greatly

    Saturday, April 16, 2016 6:37 PM
  • Hi How can I uninstall the gfx driver?
    • Proposed as answer by JJSealby Thursday, November 10, 2016 8:00 PM
    • Unproposed as answer by JJSealby Thursday, November 10, 2016 8:00 PM
    Thursday, November 10, 2016 7:32 PM
  • Open device manager, find the display adapter and right click - choose "uninstall"

    Thursday, November 10, 2016 8:02 PM
  • Thank you but in my case it didn't solve the problem.

    Thursday, November 10, 2016 10:51 PM
  • I had the same problem with Server Manager crashing. I uninstalled the display driver from device manager and this worked but i really wanted the dual display on my external monitors so i went direct to Intel for the Intel HD Graphics 4400 driver..

    https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr...

    i installed the following and works with Windows Server

    Intel® Graphics Driver for Windows* [15.40]

    Version: 15.40.34.4624 (Latest) Date: 3/30/2017

    Now my Driver Version in device manager is 20.19.15.4624.

    Hope this helps everyone

    Tuesday, May 23, 2017 1:48 AM