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IVR/Workflow for a single user RRS feed

  • Question

  • Hi Team,

    I need to know the possibility of creating a solution for the following scenario;

    When a call comes in for a particular Lync Voice enabled user(single user), he/she needs to have a IVR/workflow that will first prompt the caller whether he wants to call the user(option 1) or divert it to another given number(option 2) and depending on the answer, route accordingly.

    Is this possible? Since we are looking into a scenario only a single user needs to be configured with the above.

    TIA.
    Jude.

    Monday, September 17, 2012 5:14 AM

Answers

  • Jude

    Igor's suggestion is a good one but you should realize that this will mean that the user will require two numbers. One number will be used for the Hunt group and one for the actual user. Have you considered something a little simpler like Team Call?

    • Proposed as answer by Kent-Huang Tuesday, September 25, 2012 1:55 AM
    • Marked as answer by Kent-Huang Wednesday, September 26, 2012 9:01 AM
    Monday, September 17, 2012 3:15 PM
  • Hi,

    The IVR/workflow cannot be applied for user directly. We must configure the Queue IVR/workflow. So you can try Igor's suggestion. I also prefer to use Team call for this scenario. We can try to set the “Ring your team-call group after this many seconds” to 5 to have at least 5 seconds chance to pick the calls up before the members of your teams phones start to ringing. For details: http://www.ultimate-communications.com/2011/04/configure-team-call-aka-call-pickup-in-lync-server-2010-lync/


    Regards,

    Kent Huang

    TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.



    • Edited by Kent-Huang Tuesday, September 18, 2012 2:44 AM
    • Proposed as answer by Kent-Huang Tuesday, September 25, 2012 1:55 AM
    • Marked as answer by Kent-Huang Wednesday, September 26, 2012 9:01 AM
    Tuesday, September 18, 2012 2:41 AM

All replies

  • Create IRV/workflow for the queue that has a hunt group with only one user.

    Thank you.


    Monday, September 17, 2012 1:11 PM
  • Jude

    Igor's suggestion is a good one but you should realize that this will mean that the user will require two numbers. One number will be used for the Hunt group and one for the actual user. Have you considered something a little simpler like Team Call?

    • Proposed as answer by Kent-Huang Tuesday, September 25, 2012 1:55 AM
    • Marked as answer by Kent-Huang Wednesday, September 26, 2012 9:01 AM
    Monday, September 17, 2012 3:15 PM
  • Hi,

    The IVR/workflow cannot be applied for user directly. We must configure the Queue IVR/workflow. So you can try Igor's suggestion. I also prefer to use Team call for this scenario. We can try to set the “Ring your team-call group after this many seconds” to 5 to have at least 5 seconds chance to pick the calls up before the members of your teams phones start to ringing. For details: http://www.ultimate-communications.com/2011/04/configure-team-call-aka-call-pickup-in-lync-server-2010-lync/


    Regards,

    Kent Huang

    TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.



    • Edited by Kent-Huang Tuesday, September 18, 2012 2:44 AM
    • Proposed as answer by Kent-Huang Tuesday, September 25, 2012 1:55 AM
    • Marked as answer by Kent-Huang Wednesday, September 26, 2012 9:01 AM
    Tuesday, September 18, 2012 2:41 AM