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bsod RRS feed

  • Question

  • hello everybody.i have this BSOD so they call.please can someone tell me where to send the dump files for checking?

    thank you and please excuse my english.


    • Edited by gianniszr Monday, July 29, 2013 3:37 PM
    Monday, July 29, 2013 3:34 PM

Answers

  • G

    Avast has not been removed and the 2007 driver is still loaded.  This crash was related to netio.sys caused by Avast


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Friday, August 2, 2013 12:51 PM
    Wednesday, July 31, 2013 5:15 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Wanikiya & Dyami--Team Zigzag

    Monday, July 29, 2013 4:05 PM
  • Hi

    Did you make any changes on the computer before the issue happen?

    Please refer the following article to get the small memory dump file:

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263

    Then you may use SkyDrive to upload the dump files:

    Use SkyDrive to upload collected files and post screen shot/picture.

    http://social.technet.microsoft.com/Forums/windows/en-US/4fc10639-02db-4665-993a-08d865088d65/use-skydrive-to-upload-collected-files-and-post-screen-shotpicture-updated-1162012/

    Hope this helps.

    Regards,


    • Edited by Jack00121 Tuesday, July 30, 2013 12:03 PM wrong
    Tuesday, July 30, 2013 12:03 PM
  • thanks for the quick replies.i hope i did everything right!!

    here is the link:

    https://skydrive.live.com/redir?resid=4D54F6F1E517C81B!150&authkey=!AA2B6o1WRcDG1zo


    • Edited by gianniszr Tuesday, July 30, 2013 5:43 PM bsod
    Tuesday, July 30, 2013 5:41 PM
  • Gianniszr

     
    These crashes were Related to aswSnx.sys avast! Virtualization Driver from ALWIL Software.  I would remove and replace with Microsoft Security Essentials (win 7 SP-1)
     
    Avast  can be a  contributing cause of BSOD'S . 
    Please remove and replace  with Microsoft Security Essentials AT LEAST TO TEST

    http://files.avast.com/files/eng/aswclear5.exe
    http://www.microsoft.com/security_essentials/
     
     BugCheck 1000008E, {c0000005, 97786cc6, aa863b54, 0}
    Probably caused by : aswSnx.SYS


    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 30, 2013 5:54 PM
  • i put this program 2 days ago but this fault occurs for 10 days and more before
    previous program was the avg a/v
     i will try
    your solution although I think something is going on with my graphics card

    regards

    Tuesday, July 30, 2013 6:08 PM
  • G

    You may have an underlying problem but until the cause of the current problem is resolved we cant investigate that.

    There is nothing in these pointing to a graphics issue.

    There is one driver from 2007 that you should update

    e100b325.sys


    Wanikiya & Dyami--Team Zigzag


    • Edited by ZigZag3143x Tuesday, July 30, 2013 6:18 PM addition
    Tuesday, July 30, 2013 6:16 PM
  • hello again.unfortunally the problem remains even after a/v replacements

    now im sending the last dump info.just for you to know my comp. just before

    crashing make this awful sound from speakers beep-beep-continouesly and after bsod

    also how can i update e100b325.sys?

    and what is wrong with this?A9T088KL IDE Controller

    https://skydrive.live.com/redir?resid=4D54F6F1E517C81B!157&authkey=!AATeXMZGSIfeZt8

    thanks



    • Edited by gianniszr Wednesday, July 31, 2013 5:20 PM
    Wednesday, July 31, 2013 5:03 PM
  • G

    Avast has not been removed and the 2007 driver is still loaded.  This crash was related to netio.sys caused by Avast


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Friday, August 2, 2013 12:51 PM
    Wednesday, July 31, 2013 5:15 PM