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Lync messages do not go through but recipient receives missed conversation email RRS feed

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    We are seeing a few instances where one user sends a Lync IM to another user but the recipient does not receive the normal chat window pop up.  Instead they receive a missed conversation email in Outlook.

    Any ideas?

    Version: Lync 2013 (15.0.4701.1000) MSO (15.0.4701.1000) 64-bit

    Wednesday, October 18, 2017 2:07 PM

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    Hi d_m18,

    To further troubleshoot the issue, please confirm the following information

    1. If you set your account in another computer, does the issue persist?

    2. Do other users in your organization have the same problem?

    Check the user’s status ,if the status is do not disturb,you will not get a conversation notification.

    You could perform a clean boot in windows, This helps eliminate software conflicts in your pc.

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    Please update the client to the lastest version.

    If the issue is still exist,you could install skype for business 2016 client or re-install lync 2013 and make a test.

    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Thursday, October 19, 2017 2:11 AM
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    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.

    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Thursday, October 26, 2017 7:45 AM