none
IE 10 doesn't work after upgrade to Windows 8 RRS feed

  • Question

  • Internet Explorer won't start. There is an error in the event log every time I try to start it. Here is what it reads:

    Faulting application name: iexplore.exe, version: 10.0.9200.16453, time stamp: 0x509b0d83
    Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
    Exception code: 0xc0000005
    Fault offset: 0x00000000000115d0
    Faulting process id: 0x2398
    Faulting application start time: 0x01cdee7f93533c04
    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: d1113c4c-5a72-11e2-be77-001bdc0f450a
    Faulting package full name:
    Faulting package-relative application ID:

    Internet Explorer worked fine before the upgrade.

    • Moved by Ronnie VernonMVP Wednesday, January 9, 2013 4:12 PM Moved (From:Windows 8 General)
    Wednesday, January 9, 2013 3:41 PM

Answers

  • Hi,

    Which version of Windows did you upgrade from? XP?

    does this file exist on your system?

    C:\WINDOWS\SYSTEM32\ntdll.dll (your error message does not give the faulting package full name... strange)

    ntdll errors are usually associated with a device driver incompatibility (probably your display driver)

    try

    Start>Windows Update

    and check the optional updates section for device driver updates

    (you should turn automatic updates on, to ensure your machine always has the latest patches on it..... MS research indicates that many home and small business users do NOT turn on automatic Windows Updates)

    or

    Start>Action Center.... which will list what actions you should do to fix any computer problems.

    Regards.


    Rob^_^

    Wednesday, January 9, 2013 11:04 PM