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dial plan issues RRS feed

  • Question

  • in active directory I have everyone's phone number as XXX-XXX-XXX, when lync calls a user using there information in active directory I get a message saying could not complete call. because these calls are local I don't need to dial the Area code, whats the best way to strip these 1st three numbers so I can dial local calls.

    keep in mind I still need to dial the area code for long distance numbers


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    Saturday, November 10, 2012 9:00 PM

Answers

  • Lync is based on the concept of the E164 number format so that all numbers are in a specific format. In the US this would be +1xxxxxxxxxx so numbers in Active Directory should be normalized to this format. As an example of this when you enable a user for Lync Enterprise Voice their line uri is in the same format. Getting to your problem it is not a question of stripping these first three digits but rather allowing your users to dial 7 digits for a local number and the configuration your Dial Plan with a normalization rule which converts this 7 digit number into E164 format.

    Pattern to match:
    ^(\d{7})$

    Translation pattern:
    +1xxx$1

    where xxx is your local area code.

    • Proposed as answer by Kent-Huang Monday, November 12, 2012 6:48 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 7:22 AM
    Saturday, November 10, 2012 10:47 PM
  • Hi,

    Here are great blogs why use E.164 formatting and how does dial plan work.

    E.164 Formatting

    http://ucken.blogspot.com/2010/12/enterprise-voice-best-practices-in-lync.html

    Normalization

    http://ucken.blogspot.com/2011/01/enterprise-voice-best-practices-in-lync.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by Kent-Huang Monday, November 12, 2012 6:48 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 7:22 AM
    Monday, November 12, 2012 6:48 AM

All replies

  • Lync is based on the concept of the E164 number format so that all numbers are in a specific format. In the US this would be +1xxxxxxxxxx so numbers in Active Directory should be normalized to this format. As an example of this when you enable a user for Lync Enterprise Voice their line uri is in the same format. Getting to your problem it is not a question of stripping these first three digits but rather allowing your users to dial 7 digits for a local number and the configuration your Dial Plan with a normalization rule which converts this 7 digit number into E164 format.

    Pattern to match:
    ^(\d{7})$

    Translation pattern:
    +1xxx$1

    where xxx is your local area code.

    • Proposed as answer by Kent-Huang Monday, November 12, 2012 6:48 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 7:22 AM
    Saturday, November 10, 2012 10:47 PM
  • Hi,

    Here are great blogs why use E.164 formatting and how does dial plan work.

    E.164 Formatting

    http://ucken.blogspot.com/2010/12/enterprise-voice-best-practices-in-lync.html

    Normalization

    http://ucken.blogspot.com/2011/01/enterprise-voice-best-practices-in-lync.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by Kent-Huang Monday, November 12, 2012 6:48 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 7:22 AM
    Monday, November 12, 2012 6:48 AM