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Deleted outlook folder comes back immediately RRS feed

  • Question

  • I recently updated to outlook 2016 and found a very weird problem: I delete a folder in outlook (it was imported from my local disk as a pst file, after reading some previous emails in the folder then I no longer need it), then after one second, it reappears and all emails in it also come back in a few seconds.  

    My outlook uses IMAP protocal, that means after downloading the emails in the mail server, the emails are still stored in the webmail system. 

    I searched on internet, and it seems many people has encountered this problem, but I didn't find a solution. I spent a lot of time. 

    Anyway I find some CLUE. I find the folder appears in the webmail system! So strange! I only imported it into my outlook, why does it also appear in the webmail system?  Maybe this is the problem. Unfortunately, I have a stupid webmail system, and I have no way to delete the folder in the webmail system. I deleted all emails in it, then I went back to outlook and deleted the folder there. The folder still come back in one second, but the emails in it didn't come back. This is because the folder is still in my webmail system.  

    Problem is only partially solved. Whenever I import a saved folder on my disk to outlook 2016, it will stay there forever, as well as in my webmail system, though the emails can be deleted by hand. I have never encountered this problem in a previous outlook version (2010 version). 

    I hope microsoft team could fix this bug soon. I found the earlist report about this problem on interent is in 2017. Two years have passed and it is still unsolved. Thanks a lot.

    • Moved by Perry-Pan Friday, November 1, 2019 7:26 AM
    Thursday, October 31, 2019 1:36 AM

All replies

  • Hi Xiaolin,

    This is a quick note to inform you that I'm researching on this issue and will reply you later:)

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, November 1, 2019 7:04 AM
  • Hi Xiaolin,

    >>So strange! I only imported it into my outlook, why does it also appear in the webmail system?

    IMAP account will sync emails with server. So, when you import items from local pst file to IMAP account, these items will also be synced to the web mail.

    If you don't want them to appear in the web mail, open it in Outlook via File > Open&Export > Open Outlook Data File.

            

    >> Unfortunately, I have a stupid webmail system, and I have no way to delete the folder in the webmail system.

    Do you mean you don’t have the option to remove folders in the web mail?

          

    When you delete a folder in Outlook, click Folder > Update Folder List to see if it helps.

    Besides, we can also press Shirt +Delete to hard delete this folder.

    >> The folder still come back in one second, but the emails in it didn't come back. This is because the folder is still in my webmail system.

    This seems to be a sync issue. Outlook keeps sync this folder to Outlook client.

    I’d like to recommend you test this issue in a new profile. Refer to steps in this article.

    Any updates, please feel free to post back.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Proposed as answer by Perry-Pan Monday, November 4, 2019 1:30 AM
    Friday, November 1, 2019 7:25 AM
  • Hi Xiaolin,

    Any updates with this issue? Can you delete folders successfully?

    I’ll write a brief summary here for your information:

    [Issue Symptom:]

    ====================

    Deleted folder keeps coming back.

          

    [(Possible) Cause:]

    ====================

    1. Outlook doesn't sync correctly
    2. Profile issue

          

    [Troubleshooting Steps so far:]

    1. press Shirt +Delete to hard delete this folder
    2. click Folder > Update Folder List 
    3. test this issue in a new profile

           

    [Reference:]

    ====================

    https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d

    • Edited by Perry-Pan Saturday, November 9, 2019 3:37 AM
    Monday, November 4, 2019 6:34 AM