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"DPM was unable to access the cluster resource group" while restoring a vm RRS feed

  • Question

  • Hi there,

    We're having the following Setup:

    • 3 Hyper-V 2012 R2 (core) Server clustered
    • 2 SOFS 2012 R2 (core) Server clustered
    • Data Protection Manager Server 2012 R2 on a physical box

    We have no trouble backing up the VMs over the hyper-v Cluster but restoring the VM terminates with the following error (Event ID 3111 Source DPM-EM).

    The recovery jobs for Online\Test-win81 that started at ----- with the destination of ----- have completed. Most or all jobs failed to recover the requested data. (ID: 3111)

    DPM was unable to access the cluster resource group ---- for ----of protection group -. Recover the datasource using the alternate location workflow. (ID: 32579)

    We've been so far unable to identify the cause. We can access the Cluster via Failover Cluster Manager from the DPM Server without a Problem.


    Best Regards


    System Engineer

    Wednesday, August 20, 2014 7:59 AM

All replies

  • we get the follwong error:

    ---

    Affected area: \Online\xxx
    Occurred since: 20.08.2014 13:14:08
    Description: The recovery jobs for Microsoft Hyper-V \Online\xxx that started at Mittwoch, 20. August 2014 13:14:05, with the destination of Test-xxx, have completed. Most or all jobs failed to recover the requested data. (ID 3111)
     DPM was unable to access the cluster resource group Test-xxx for \Online\Test-xxx of protection group -. Recover the datasource using the alternate location workflow. (ID 32579)
     More information
    Recommended action: Verify that the cluster resource group Test-xxx is accessible by using the Cluster Administration console.
     On the Jobs tab in the Monitoring tasks area, group jobs by type to view details of the recovery jobs.
     Retry the recovery job...
    Resolution: DPM automatically changes this alert's status to inactive 10 days after it is issued.To dismiss the alert, click below
     Inactivate

    ---


    System Engineer

    Wednesday, August 20, 2014 11:26 AM
  • Update:

    The failed VM was running Windows 8.1, we just tried to restore a VM running Server 2012 R2 and it worked. We then took a look at the DPM Support Matrix ( http://technet.microsoft.com/en-us/library/jj860400.aspx ) but there is no Information about VMs running Windows Client OSes not being possible to be restored to its original Location.

    Any further Information is appreciated.  

    System Engineer

    Wednesday, August 20, 2014 1:07 PM
  • Hi

    Did you get to the bottom of this?  I have exactly the same issue with Hyper-V 2012 R2 and DPM 2012 R2 but I'm trying to restore Server 2012 R2 VMs not Windows 8.1.   Do you only see this problem with the 8.1 VM?  How does the VM OS make a difference?

    Wednesday, October 15, 2014 9:03 AM