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BSOD Win 7 64bit Nvlddmkm.sys / tcpip.sys RRS feed

  • Question

  • Good Morning, 

    I've looked around the place but still cant get to the bottom of my BSOD they come with different errors each time. I've attached a .zip  file with the mini dumps to show you what i mean. 

    any help will be greatly appreciated 

    Link to the minidump

    Monday, June 24, 2013 8:18 AM

Answers

  • Hi,

    The dump file result:

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    KMODE_EXCEPTION_NOT_HANDLED (1e)

    This is a very common bugcheck.  Usually the exception address pinpoints

    the driver/function that caused the problem.  Always note this address

    as well as the link date of the driver/image that contains this address.

    Arguments:

    Debugging Details:

    ------------------

    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

    FAULTING_IP:

    +0

    00000000`00000000 ??              ???

    EXCEPTION_PARAMETER1:  0000000000000000

    EXCEPTION_PARAMETER2:  0000000000000000

    ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

    BUGCHECK_STR:  0x1e_0

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    PROCESS_NAME:  System

    CURRENT_IRQL:  2

    EXCEPTION_RECORD:  fffff88002f1b8e8 -- (.exr 0xfffff88002f1b8e8)

    ExceptionAddress: fffff8800102a230 (ataport!IdeSeverCompletedList+0x00000000000000fc)

       ExceptionCode: c0000005 (Access violation)

      ExceptionFlags: 00000000

    NumberParameters: 2

       Parameter[0]: 0000000000000000

       Parameter[1]: ffffffffffffffff

    Attempt to read from address ffffffffffffffff

    MISALIGNED_IP:

    ataport!IdeSeverCompletedList+fc

    fffff880`0102a230 3bf0            cmp     esi,eax

    LAST_CONTROL_TRANSFER:  from fffff80002e795fe to fffff80002e81bd0

    STACK_COMMAND:  kb

    FOLLOWUP_IP:

    ataport!IdeSeverCompletedList+fc

    fffff880`0102a230 3bf0            cmp     esi,eax

    SYMBOL_STACK_INDEX:  7

    SYMBOL_NAME:  ataport!IdeSeverCompletedList+fc

    FOLLOWUP_NAME:  MachineOwner

    IMAGE_NAME:  hardware

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

    BUCKET_ID:  X64_IP_MISALIGNED

    Followup: MachineOwner

    ---------

    About BSOD 0x1e, you can refer:

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557408(v=vs.85).aspx

    Please update the NIC card to the latest version. Also update BIOS and Chipset for your machine.


    Leo Huang
    TechNet Community Support

    • Marked as answer by Leo Huang Monday, July 8, 2013 7:48 AM
    Tuesday, June 25, 2013 6:31 AM
  • Hi Leo. 

    Sorry for the delayed reply, 

    thanks for the information was helpful. 

    In the end i re-installed all of my motherboard drivers and Nvidia drivers. 

    regards,

    • Marked as answer by Leo Huang Monday, July 8, 2013 7:49 AM
    Monday, July 8, 2013 7:47 AM

All replies

  • Hi,

    The dump file result:

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    KMODE_EXCEPTION_NOT_HANDLED (1e)

    This is a very common bugcheck.  Usually the exception address pinpoints

    the driver/function that caused the problem.  Always note this address

    as well as the link date of the driver/image that contains this address.

    Arguments:

    Debugging Details:

    ------------------

    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

    FAULTING_IP:

    +0

    00000000`00000000 ??              ???

    EXCEPTION_PARAMETER1:  0000000000000000

    EXCEPTION_PARAMETER2:  0000000000000000

    ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

    BUGCHECK_STR:  0x1e_0

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    PROCESS_NAME:  System

    CURRENT_IRQL:  2

    EXCEPTION_RECORD:  fffff88002f1b8e8 -- (.exr 0xfffff88002f1b8e8)

    ExceptionAddress: fffff8800102a230 (ataport!IdeSeverCompletedList+0x00000000000000fc)

       ExceptionCode: c0000005 (Access violation)

      ExceptionFlags: 00000000

    NumberParameters: 2

       Parameter[0]: 0000000000000000

       Parameter[1]: ffffffffffffffff

    Attempt to read from address ffffffffffffffff

    MISALIGNED_IP:

    ataport!IdeSeverCompletedList+fc

    fffff880`0102a230 3bf0            cmp     esi,eax

    LAST_CONTROL_TRANSFER:  from fffff80002e795fe to fffff80002e81bd0

    STACK_COMMAND:  kb

    FOLLOWUP_IP:

    ataport!IdeSeverCompletedList+fc

    fffff880`0102a230 3bf0            cmp     esi,eax

    SYMBOL_STACK_INDEX:  7

    SYMBOL_NAME:  ataport!IdeSeverCompletedList+fc

    FOLLOWUP_NAME:  MachineOwner

    IMAGE_NAME:  hardware

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

    BUCKET_ID:  X64_IP_MISALIGNED

    Followup: MachineOwner

    ---------

    About BSOD 0x1e, you can refer:

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557408(v=vs.85).aspx

    Please update the NIC card to the latest version. Also update BIOS and Chipset for your machine.


    Leo Huang
    TechNet Community Support

    • Marked as answer by Leo Huang Monday, July 8, 2013 7:48 AM
    Tuesday, June 25, 2013 6:31 AM
  • Hi,

    How’s everything going? Please feel free to give me any update.

    Thank you for your cooperation.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Monday, July 8, 2013 7:18 AM
  • Hi Leo. 

    Sorry for the delayed reply, 

    thanks for the information was helpful. 

    In the end i re-installed all of my motherboard drivers and Nvidia drivers. 

    regards,

    • Marked as answer by Leo Huang Monday, July 8, 2013 7:49 AM
    Monday, July 8, 2013 7:47 AM
  • I’m glad to hear it works.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Leo Huang, Support Engineer 
    Customer Service and Support, Asia Pacific & Greater China Region

     www.microsoft.com/microsoftservices


    Leo Huang
    TechNet Community Support

    Monday, July 8, 2013 7:48 AM