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cannot fix failed updates Code 80072F78 RRS feed

  • Question

  • I have W7 VM with failing Windows Updates that MUST be repaired.

    After spending some time trying to fix the problem I have no other choice but asking for help.

    The messages are in French but I guess it will not create any problem for getting it...

    Steps I took :

    1. There was an entry with IE proxy for Windows update.

    I reset winhttp.

    Assured:

    PS C:\Windows\System32\WindowsPowerShell\v1.0> netsh winhttp show proxy

    Paramètres de proxy WinHTTP actuels :

        Accès direct (sans serveur proxy).

    2. Windows update failed to download/install 11 updates with the error: Code 80072F78 (in GUI)

    I run the command below it showed bunch of updates (probably the same 11) that tried to use erroneous proxy.

    Here is one of them...

    PS C:\Windows\System32\WindowsPowerShell\v1.0> 

    JobId               : 5c3ed23d-6ec6-44df-b6aa-c83ca7b5e252
    DisplayName         : WU Client Download
    TransferType        : Download
    JobState            : Suspended
    OwnerAccount        : AUTORITE NT\Système
    Priority            : Foreground
    FilesTransferred    : 0
    FilesTotal          : 1
    BytesTransferred    : 0
    BytesTotal          : 221123
    CreationTime        : 2014-07-30 20:12:19
    ModificationTime    : 2014-07-30 20:18:30
    MinimumRetryDelay   :
    NoProgressTimeout   :
    TransientErrorCount : 7
    ProxyUsage          : Override
    ProxyList           : {http://1602proxy.xxxxxxxxxxx:8080/}
    ProxyBypassList     : {172.20.*, *.xxxxx.xxx.ca, 10.*, <local>}

    3. I created a scheduled task for batch execution (c:\windows\system32\bitsadmin.exe /reset /allusers ) and run under System\nt authority. After running the task and verifying  again:AllUsers | f, I got no files listed.

    So I did hope that the problem was fixed... But not. The same error code.

    4, Next I cleaned completely Download and DataStore folders (in Software Distribution).Stoped/Started services and restarted

    computer. So no proxy is set. No abandoned updates... But the heck still gives the error.

    I am out of ideas. What else could be done?

    Thanks.


    &quot;When you hit a wrong note it's the next note that makes it good or bad&quot;. Miles Davis


    • Edited by pob579 Thursday, July 31, 2014 3:18 AM
    Thursday, July 31, 2014 3:13 AM

Answers

  • Lawrence,

    your questions pushed me to double check some things...

    Didn't find any anomaly with other machines...

    Finally...

    I tried to install manually one of failed updates. Succeeded.

    Then couple of others manual reported this update is not applicable.

    Then I deleted files in Download and Data Store that I did previously without success. Restarted. Run update again. It reported 8 available updates instead of 11 shown initially. Downloaded But during installation failed after 2 updates.

    Brief.. By cleaning up Download and Data Store folders and restarting the machine multiple times I succeeded to get out of errors. I think the very important step was resetting bitsadmin.

    The machine looks clean like a virgin now. The last thing I will try Monday is to create a VM from this template machine (they using it for VDI), add it to AD and verify WSUS communication.

    Was very time consuming troubleshooting path. But as usually the joy :) comes after solving the problem regardless efforts taking.

    Thank you very much for your troubleshooting questions frame.


    &quot;When you hit a wrong note it's the next note that makes it good or bad&quot;. Miles Davis

    Saturday, August 2, 2014 1:26 AM

All replies

  • some additional info, that I didn't mention...

    The client computer is not AD member so it should connect straight to Microsoft

    Here is update log that present different error than in GUI.

    2014-07-30 21:35:56:695  984 adc Report WER Report sent: 7.6.7600.256 0x80072ee2 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2014-07-30 21:35:56:695  984 adc Report CWERReporter finishing event handling. (00000000)
    2014-07-31 04:01:49:575 1240 4e8 Misc ===========  Logging initialized (build: 7.6.7600.256, tz: -0400)  ===========
    2014-07-31 04:01:49:575 1240 4e8 Misc   = Process: c:\Program Files\Microsoft Security Client\MpCmdRun.exe
    2014-07-31 04:01:49:575 1240 4e8 Misc   = Module: C:\Windows\system32\wuapi.dll
    2014-07-31 04:01:49:575 1240 4e8 COMAPI -------------
    2014-07-31 04:01:49:575 1240 4e8 COMAPI -- START --  COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:01:49:575 1240 4e8 COMAPI ---------
    2014-07-31 04:01:49:575 1240 4e8 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:01:49:575  984 9e0 Agent *************
    2014-07-31 04:01:49:575  984 9e0 Agent ** START **  Agent: Finding updates [CallerId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:01:49:575  984 9e0 Agent *********
    2014-07-31 04:01:49:575  984 9e0 Agent   * Online = Yes; Ignore download priority = No
    2014-07-31 04:01:49:575  984 9e0 Agent   * Criteria = "(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains '6b9e8b26-8f50-44b9-94c6-7846084383ec' and CategoryIDs contains 'e0789628-ce08-4437-be74-2495b842f43b')"
    2014-07-31 04:01:49:575  984 9e0 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2014-07-31 04:01:49:575  984 9e0 Agent   * Search Scope = {Machine}
    2014-07-31 04:01:49:575  984 9e0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-07-31 04:01:49:606  984 9e0 Misc  Microsoft signed: Yes
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:02:32:132  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:03:14:533  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:03:56:949  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80072ee2
    2014-07-31 04:04:39:350  984 9e0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-07-31 04:04:39:350  984 9e0 Misc  Microsoft signed: Yes
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:05:21:751  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:06:04:136  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:06:46:522  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80072ee2
    2014-07-31 04:07:28:923  984 9e0 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-07-31 04:07:28:923  984 9e0 Misc  Microsoft signed: Yes
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:08:11:339  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:08:53:740  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:09:36:141  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: Send failed with hr = 80072ee2.
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab>. error 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Misc WARNING: DownloadFileInternal failed for http://www.update.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Agent WARNING: Failed to obtain the authorization cab URLs, hr=0x80072ee2
    2014-07-31 04:10:18:526  984 9e0 Agent   * WARNING: Online service registration/service ID resolution failed, hr=0x80072EE2
    2014-07-31 04:10:18:573  984 9e0 Agent   * WARNING: Exit code = 0x80072EE2
    2014-07-31 04:10:18:573  984 9e0 Agent *********
    2014-07-31 04:10:18:573  984 9e0 Agent **  END  **  Agent: Finding updates [CallerId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:10:18:573  984 9e0 Agent *************
    2014-07-31 04:10:18:573  984 9e0 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
    2014-07-31 04:10:18:573 1240 d28 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:10:18:573 1240 d28 COMAPI   - Updates found = 0
    2014-07-31 04:10:18:573 1240 d28 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0x80072EE2
    2014-07-31 04:10:18:573 1240 d28 COMAPI ---------
    2014-07-31 04:10:18:573 1240 d28 COMAPI --  END  --  COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
    2014-07-31 04:10:18:573 1240 d28 COMAPI -------------
    2014-07-31 04:10:18:573 1240 680 COMAPI WARNING: Operation failed due to earlier error, hr=80072EE2
    2014-07-31 04:10:18:573 1240 680 COMAPI FATAL: Unable to complete asynchronous search. (hr=80072EE2)
    2014-07-31 04:10:23:580  984 9e0 Report REPORT EVENT: {B6E51E79-C6D0-4ED4-A3CC-7ADE0DE42C33} 2014-07-31 04:10:18:573-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 Microsoft Security Essentials ( Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
    2014-07-31 04:10:23:580  984 9e0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-31 04:10:23:580  984 9e0 Report WER Report sent: 7.6.7600.256 0x80072ee2 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2014-07-31 04:10:23:580  984 9e0 Report CWERReporter finishing event handling. (00000000)


    &quot;When you hit a wrong note it's the next note that makes it good or bad&quot;. Miles Davis

    Thursday, July 31, 2014 11:19 AM
    • Is this the only client that's failing to access Windows Update?
    • Are there other clients that have accessed Windows Update successfully?
    • Are there other Windows 7 systems that have accessed Windows Update successfully?
    • When was the last time that this client *successfully* installed an update?
    • Is there a proxy server that this client needs to use to access the Internet?

    Note: Not being an AD member has nothing to do with whether it should or should not connect directly with Microsoft, but in this case it IS attempting to connect with Microsoft... and failing with a TIMEOUT error.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, August 1, 2014 2:33 AM
  • Lawrence,

    your questions pushed me to double check some things...

    Didn't find any anomaly with other machines...

    Finally...

    I tried to install manually one of failed updates. Succeeded.

    Then couple of others manual reported this update is not applicable.

    Then I deleted files in Download and Data Store that I did previously without success. Restarted. Run update again. It reported 8 available updates instead of 11 shown initially. Downloaded But during installation failed after 2 updates.

    Brief.. By cleaning up Download and Data Store folders and restarting the machine multiple times I succeeded to get out of errors. I think the very important step was resetting bitsadmin.

    The machine looks clean like a virgin now. The last thing I will try Monday is to create a VM from this template machine (they using it for VDI), add it to AD and verify WSUS communication.

    Was very time consuming troubleshooting path. But as usually the joy :) comes after solving the problem regardless efforts taking.

    Thank you very much for your troubleshooting questions frame.


    &quot;When you hit a wrong note it's the next note that makes it good or bad&quot;. Miles Davis

    Saturday, August 2, 2014 1:26 AM