When a user running XP SP3 double-clicks a word document, Office Word 2007 starts to open the document and suddenly it closes leaving the file locked.
This same user had a problem a few months ago with Excel doing exactly the same thing. Now it is Word. Our solution then was to reinstall Excel.
However, since Word is doing the same thing, I would like to have a real solution.
I did find one theory that made sense. The user suggested backing up, then deleting all the files in the C:\Documents and Settings\username\Local Settings\Temporary Internet
Files\Content.MSO folder. However, this user does not have a Content.MSO subfolder under Temporary Internet Files, so I was not able to try this. Perhaps that could be part of the problem.
Any ideas what might be causing this?
Thanks.
DDaleS