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SCCM Remote Tool Keeps Disconnecting RRS feed

  • Question

  • Hi guys, having an issue at the moment with the SCCM remote tool where it keeps disconnecting RC sessions. Afterwhich it locks the screen and then we cant reconnect as it thinks there is still an open session. Any log files for remote tools or initial troubleshooting ideas at all? Thanks
    • Moved by Carol BaileyMicrosoft employee Tuesday, June 19, 2012 7:58 PM Not specific to native mode (From:Configuration Manager 2007 Internet Clients and Native Mode)
    Tuesday, June 19, 2012 7:05 AM

Answers

  • Ticket logged with Premier support. Following describes the issue. Essentially caused by IP-HTTPS client disconnections (only occuring on laptops that use Direct Access)

    Hotfix applied to Direct Access server to resolve this issue

    Problem

    ============

    Remote tool disconnects from time to time

    Analysis

    ============

    In the CmRcService.log it is showing:

    From the CmRcService.log, we can see following error:

    <![LOG[Media disconnect occurred at MSNdis_StatusMediaDisconnect via class iphttpsinterface]LOG]!><time="14:20:33.029-720" date="07-24-2012" component="CmRcService" context="" type="1" thread="4364" file="sccmtcplistener.cpp:500">

    We captured the Ndis trace and found the root cause of this issue is “IP-HTTPS clients may disconnect from Windows Server 2008 R2-based web servers intermittently after two minutes of idle time”.

    After apply the hotfix which described from below URL on DA web server, we cannot see this issue.

    http://support.microsoft.com/kb/2535133

    • Marked as answer by nickm34 Thursday, August 23, 2012 2:19 AM
    Thursday, August 23, 2012 2:19 AM

All replies

  • Disable antivirus and tools like antispyware, then check if the issue still occurs.

    When the issur occurred did you run any programs that will launch UAC?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, June 20, 2012 7:44 AM
  • SCCM has pre-built queries for displaying Remote Tools activity.

    From the SCCM Console go to System Status ->Status Message Queries->Remote Tools Activity Initiated at a Specific Site.  Enter your site code and time value. 

    Also, take a look at the System event logs on the local system.  This will also give you remote tools activiy information that you can use in your troubleshooting process. 

    Wednesday, June 20, 2012 6:03 PM
  • Great, thanks guys. We are using SCCM 2012 Endpoint ironically enough. Do we know the .EXEs being used then we could potentially exclude?

    Thanks

    Nick

    Monday, June 25, 2012 11:18 PM
  • Have excluded the following folder location

    C:\Windows\CCM\RemCtrl

    And the following process exclusion:

    CmRcService.exe

    After testing I still recieved the error. The local log for remote control (cmrcservice.log) file shows the below errors:

    A connector error has occurred. (OnConnectorError).
    An existing connection was forcibly closed by the remote host. (Error: 80072746; Source: Windows) CmRcService 26/06/2012 11:46:01 AM 2424 (0x0978)

    Session error = 0x80072746. (OnSessionError) CmRcService 26/06/2012 11:46:01 AM 2424 (0x0978)

    The behaviour we see when this occurs is that the session is terminated and the local machine locks

    Any further ideas would be welcome.

    Thanks

    Monday, June 25, 2012 11:53 PM
  • Further to this we have run a network monitor on the machine which we connected to and during the course of the connection we recieved the following traffic messages relating to SSLV2:

    10653 11:40:13 AM 28/06/2012 140.8048669 Unavailable 10.7.119.51 5CB15110PD   SSL SSL:SSLv2RecordLayer, Error (needs reassembly) {SSL:9, SSLVersionSelector:8, TCP:2, IPv4:1}

    Not sure if this is something we need to look into further

    Thanks

    Thursday, June 28, 2012 12:04 AM
  • nickm34,

    The reason why Remote Control disconnects and locks the desktop is because the network connection was severed for some reason, check your network connection.  The behavior you are observing is for security reasons, the session locks to protect the shared session remote control session.

    Monday, July 30, 2012 8:18 PM
  • Ticket logged with Premier support. Following describes the issue. Essentially caused by IP-HTTPS client disconnections (only occuring on laptops that use Direct Access)

    Hotfix applied to Direct Access server to resolve this issue

    Problem

    ============

    Remote tool disconnects from time to time

    Analysis

    ============

    In the CmRcService.log it is showing:

    From the CmRcService.log, we can see following error:

    <![LOG[Media disconnect occurred at MSNdis_StatusMediaDisconnect via class iphttpsinterface]LOG]!><time="14:20:33.029-720" date="07-24-2012" component="CmRcService" context="" type="1" thread="4364" file="sccmtcplistener.cpp:500">

    We captured the Ndis trace and found the root cause of this issue is “IP-HTTPS clients may disconnect from Windows Server 2008 R2-based web servers intermittently after two minutes of idle time”.

    After apply the hotfix which described from below URL on DA web server, we cannot see this issue.

    http://support.microsoft.com/kb/2535133

    • Marked as answer by nickm34 Thursday, August 23, 2012 2:19 AM
    Thursday, August 23, 2012 2:19 AM
  • I got the same error , when trying from the SCCM 2012 Console , but when i tried remote control stand alone with the IP address it worked.

    Not sure what was the issue, hope it helps somebody

    Fareed

    Tuesday, August 19, 2014 9:52 AM