locked
Explorer Crashes after running Disk Cleanup RRS feed

  • Question

  • Hi All,

    Windows Explorer crashes every time after running Disk Cleanup on Drive C:\.


    thecreator - Running ASUS P8 B75-M/CSM with Windows 7 Ultimate - 64-Bit with Service Pack 1 installed.

    Friday, April 17, 2015 5:27 PM

Answers

All replies

  • Since when this problem started?

    Try run disk defragment first.

    Check for update and install all updates.

    Friday, April 17, 2015 6:45 PM
  • Also, can you open the Action Center on the taskbar > Maintenance > View reliability history > View all problem reports

    Can you right-click on a few of the "Windows Explorer"  "Stopped working" errors > View technical details

    What are the details of the errors?

    There is a "Copy to Clipboard" link at the bottom.

    Paste the information first into Notepad and then recopy the information from Notepad to post here.

    Friday, April 17, 2015 7:52 PM
  • Hi and Thank you all for the replies,

    I do use Network Magic and all Windows Updates, except for Language Packs are installed.

    And I have TuneUp Utilities 2011, that defragments the Hard Drive in the Background.

    Log Name:      Application
    Source:        Application Error
    Date:          2015-04-17 1:19:32 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Livingroom-7
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: nmspce2.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5d0a91
    Exception code: 0xc0000005
    Fault offset: 0x00000000676d8394
    Faulting process id: 0xa20
    Faulting application start time: 0x01d07910a9f52314
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: nmspce2.dll
    Report Id: e94aa48f-e525-11e4-b3a7-c04296d340f2
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-04-17T17:19:32.000000000Z" />
        <EventRecordID>121611</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Livingroom-7</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Explorer.EXE</Data>
        <Data>6.1.7601.17567</Data>
        <Data>4d672ee4</Data>
        <Data>nmspce2.dll_unloaded</Data>
        <Data>0.0.0.0</Data>
        <Data>4a5d0a91</Data>
        <Data>c0000005</Data>
        <Data>00000000676d8394</Data>
        <Data>a20</Data>
        <Data>01d07910a9f52314</Data>
        <Data>C:\Windows\Explorer.EXE</Data>
        <Data>nmspce2.dll</Data>
        <Data>e94aa48f-e525-11e4-b3a7-c04296d340f2</Data>
      </EventData>
    </Event>


    thecreator - Running ASUS P8 B75-M/CSM with Windows 7 Ultimate - 64-Bit with Service Pack 1 installed.

    Saturday, April 18, 2015 6:43 AM
  • The module that appears to be causing the crash is the nmspce2.dll:

    Faulting module name: nmspce2.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5d0a91

    The nmspce2.dll is a component of Network magic so try updating and/or uninstall and reinstall Network Magic or if the issue persists just uninstall Network Magic.

    Also, in the following link there is a suggestion that when you install Network Magic you can disable the shell integration which appears to be the issue:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-workingwindows-is/27bcc8de-09e9-4fbd-8c9a-96559ab2d30c

    • Proposed as answer by Cloud_TS Monday, April 20, 2015 7:36 AM
    • Marked as answer by Michael_LS Tuesday, April 28, 2015 9:20 AM
    Saturday, April 18, 2015 5:24 PM
  • The module that appears to be causing the crash is the nmspce2.dll:

    Faulting module name: nmspce2.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5d0a91

    The nmspce2.dll is a component of Network magic so try updating and/or uninstall and reinstall Network Magic or if the issue persists just uninstall Network Magic.

    Also, in the following link there is a suggestion that when you install Network Magic you can disable the shell integration which appears to be the issue:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-workingwindows-is/27bcc8de-09e9-4fbd-8c9a-96559ab2d30c

    Hi auggy,

    Network Magic, can no longer be uninstalled, because you can't reinstall it, since it can't be re-activated once you uninstall it. (Can't reach the Licensing servers, that Cisco took offline).

    That's the problem with Software Activation. Sometimes, one Company buys another Company and ends Support for that Software.


    thecreator - Running ASUS P8 B75-M/CSM with Windows 7 Ultimate - 64-Bit with Service Pack 1 installed.

    Monday, April 20, 2015 3:28 PM