locked
bad pool caller win 8 RRS feed

  • Question

  • First of all I was getting bad pool caller error

    That stopped and the pc (lenovo ideapad z570 Windows 8 64 bit) then started to restart itself in the start-up sequence every time and come up with a 'I had to restart so I want to send Microsoft a message' strip across the middle of the screen every time

    Now it just doesn't start - goes to black screen - so I re-start it using the on/off button and it seems to be OK

    Please can you help?

    Many thanks

    Friday, January 11, 2013 1:44 PM

Answers

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0xC2: BAD_POOL_CALLER

    http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx

    The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5]

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by Arthur Xie Wednesday, January 16, 2013 8:06 AM
    • Marked as answer by Arthur Xie Friday, January 25, 2013 8:37 AM
    Friday, January 11, 2013 9:32 PM
    Answerer
  • Try to record the mini dump and analyze it. Refer to:

    http://support.microsoft.com/kb/315263


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by Arthur Xie Friday, January 25, 2013 8:37 AM
    Wednesday, January 16, 2013 8:11 AM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0xC2: BAD_POOL_CALLER

    http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx

    The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5]

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by Arthur Xie Wednesday, January 16, 2013 8:06 AM
    • Marked as answer by Arthur Xie Friday, January 25, 2013 8:37 AM
    Friday, January 11, 2013 9:32 PM
    Answerer
  • Try to record the mini dump and analyze it. Refer to:

    http://support.microsoft.com/kb/315263


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by Arthur Xie Friday, January 25, 2013 8:37 AM
    Wednesday, January 16, 2013 8:11 AM
  • Ik regularly get the error BAD_POOL_CALLER en BSOD. I hoped by installig Windows 8 that BSOD was histroy but unfortunalty here it is again.

    My dumps are on this location:

    https://onedrive.live.com/redir?resid=40C10B0EB9D1BB39!1162&authkey=!AAOCcVSBRubNB9Q&ithint=file%2czip

    can anybody have a look at them, pls?

    Saturday, May 9, 2015 3:44 PM