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Incorrect user domain

    Question

  • Hi,

    i have a problem with share online recently.

    When i want to invite an external user, share point somehow treat it as company domain user.
    So after user accept the invitation and try login to access the document, he is getting error "We are sorry, xxx@outlook.com can't be found in xxx.sharepoint.com directory. Please try again....."

    i check the user account, found that the domain is wrong, it shouldn't be created with domain,

    i:0#.f|membership|xxxoutlook.com#ext#@abc.com because it is external user. 

    Should't be the account created with @xxx.onmicrosoft.com?

    What could be the problem and how to solve it?








    • Edited by Wei Lun lol Friday, December 30, 2016 5:34 AM
    Friday, December 30, 2016 5:27 AM

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