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Skype for Business Desktop Client - Reopen Previous Conversations not working as expected RRS feed

  • Question

  • Hi all,

    hopefully a quick one for somebody in the know!

    We've got an on-premise S4B installation and everything seems to be working as expected apart from one feature which I'm not sure if it's a server or client issue or even if it's expected behaviour....

    Bit of background

    S4B 2015 Enterprise - Jan 19 CU

    Exchange integration completed and tested working

    All other tests and functionality seem to be working

    Desktop Client 2016 latest updates from MS Update.

    Issue

    Client setting enabled to reopen conversations when S4B logs in

    Client setting enabled to save conversation history

    If multiple conversations open in client then the user logs off. User logs back on. Previous conversation windows open with correct contacts but are all empty of any conversation.

    Checks so far

    All conversations and relevant detail can be seen in Outlook Conversation History Folder

    All conversations appear and can be successfully opened in the conversations tab in the client app

    Client shows Exchange connectivity is Active

     

    An ideas? Maybe this setting should no show the actual conversations but that would seem pointless to me :)

    Thanks in advance.

    Spencer


    • Edited by SpencerWebb Tuesday, February 19, 2019 10:24 PM
    Tuesday, February 19, 2019 10:23 PM

Answers

  • Hi Spencer,

    Just confirming if you are mentioning that the previous conversation becomes empty after logging back in?

    If that is the case, then please kindly note that it is normal and the feature is by design, and you could find the conversation history from the "Conversations" tab as well as Outlook conversation history.

    Kind regards,

    Calvin Liu


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    • Proposed as answer by Calvin-Liu Monday, February 25, 2019 11:05 AM
    • Marked as answer by SpencerWebb Monday, February 25, 2019 1:18 PM
    Wednesday, February 20, 2019 9:05 AM