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Missing personal onedrive after primairy SMTP has changed RRS feed

  • Question

  • Currently i have a issue with a user of wich we recently changed the primairy SMTP / UPN (mispelled a character) so far so good, until yesterday when the user called she was missing all of her OneDrive files (office 365). On the moment we checked her onedrive we noticed that the url had changed but none of the files where moved.

    Thing i have tried:

    * Accessing the old URL - Results in a 404 page not found

    * Powershell: Get-SPODeletedSite -IncludeOnlyPersonalSite - The onedrive site is not listed here (others are)

    * Powershell: Get-SPOSite -IncludePersonalSite $true -Limit All - The onedrive site is not listed here (others are)

    Does any of you have a suggestion or idea what happened and how i can resolve this problem? since normally a onedrive only gets deleted upon deletion of a user and not upon a change of the Primairy SMTP / UPN

    Thursday, November 2, 2017 9:05 AM