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Steps for Uninstalling Monitoring Server RRS feed

  • Question

  • When I try to uninstall PerformancePoint Monitoring Server or try to update the installation to SP1, it is throwing an error saying:

     

    "There is a problem with this Windows Installer package. A program run as part of the installation did not finish as expected. Contact your support personnel or package vendor."

     

    Can somebody help me with the steps to uninstall the monitoring server manually? I googled around a bit and found this link http://support.microsoft.com/kb/941749, but it doesn't talk about the manual steps of removing the monitoring server.

     

    Please help!

    Friday, November 7, 2008 2:46 PM

Answers

  • Hello,

     

    Here you go they are in this thread:  http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3983382&SiteID=17

     


    Have a nice day!

     

     

    Aseem Nayar - MSFT

     

     

     

    Friday, November 7, 2008 3:14 PM
  • @Aseem

    Thanks! that solved the issue for me.

     

    @Sundar

    What the KB article is missing are the following lines (copied from Aseem's Post in the above link)

     

     

    If Uninstall Fails with any error:

     

    1. Run a Repair on the Program listed in Add Remove Programs. Then try uninstall if this fails then continue with a manual uninstall

     

    2.. Download the Windows Installer Cleanup Utility which removed remnants from Add/Remove. <http://support.microsoft.com/kb/290301>

     

    3.. If clean up utility does not remove the program from add remove programs:

     

    Use the skipconfig switch when uninstalling:

    Find the product code in the registry Located uder:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server\3.0\Monitoring\Server\Setup

    Double click ProductCode and copy the code to the clipboard (include the curly brackets).

    In a command prompt execute the following command. Replace the product code w/ the one you copied in the previous step.

    msiexec /x {63A18B7F-6BF2-4CE5-979C-351289B6E71D} skipconfig=1

     

    4.. Delete the Following registry entries if they exist:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8FCB1C19-3996-43DD-8961-81056E2442AB}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\91C1BCF86993DD3498161850E64224BA

     

    5. Rename or delete the install directory. The Default Location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Monitoring.

     

    6. Rename or delete the configuration directory: The default location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Tools\MonitoringConfiguration

     

    7.. Delete all the Services and Directories in IIS. The Application Pools are PPSMonitoringCentral, PPSMonitoringPreview, and PPSmonitoringWebservice. The Website is PPSmonitoring

     

    8. If you want a new install delete the database or create a new name during the next install (The default database name is PPSmonitoring)

     

    Note: Step 4 and 5 above are important because it is possible that upon reinstall of Monitoring when running through Monitoring configuration the configuration will detect that that Monitoring is already present and configured and not allow the user to configure Monitoring.

     

     

    Saturday, November 8, 2008 5:35 AM

All replies

  • Hello,

     

    Here you go they are in this thread:  http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3983382&SiteID=17

     


    Have a nice day!

     

     

    Aseem Nayar - MSFT

     

     

     

    Friday, November 7, 2008 3:14 PM
  • Hi Manesh,

     

    Can you please clarify what is missing in Knowledge Base and we can fix it accordingly.

     

    Please launch the Monitoring Server Configuration Wizard and remove all the components and then try the uninstall, still if fails KB article covers all the manual pieces.

     

     

    Thank you,

    Sundar - MSFT

     

    Friday, November 7, 2008 3:16 PM
  • @Aseem

    Thanks! that solved the issue for me.

     

    @Sundar

    What the KB article is missing are the following lines (copied from Aseem's Post in the above link)

     

     

    If Uninstall Fails with any error:

     

    1. Run a Repair on the Program listed in Add Remove Programs. Then try uninstall if this fails then continue with a manual uninstall

     

    2.. Download the Windows Installer Cleanup Utility which removed remnants from Add/Remove. <http://support.microsoft.com/kb/290301>

     

    3.. If clean up utility does not remove the program from add remove programs:

     

    Use the skipconfig switch when uninstalling:

    Find the product code in the registry Located uder:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server\3.0\Monitoring\Server\Setup

    Double click ProductCode and copy the code to the clipboard (include the curly brackets).

    In a command prompt execute the following command. Replace the product code w/ the one you copied in the previous step.

    msiexec /x {63A18B7F-6BF2-4CE5-979C-351289B6E71D} skipconfig=1

     

    4.. Delete the Following registry entries if they exist:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8FCB1C19-3996-43DD-8961-81056E2442AB}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\91C1BCF86993DD3498161850E64224BA

     

    5. Rename or delete the install directory. The Default Location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Monitoring.

     

    6. Rename or delete the configuration directory: The default location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Tools\MonitoringConfiguration

     

    7.. Delete all the Services and Directories in IIS. The Application Pools are PPSMonitoringCentral, PPSMonitoringPreview, and PPSmonitoringWebservice. The Website is PPSmonitoring

     

    8. If you want a new install delete the database or create a new name during the next install (The default database name is PPSmonitoring)

     

    Note: Step 4 and 5 above are important because it is possible that upon reinstall of Monitoring when running through Monitoring configuration the configuration will detect that that Monitoring is already present and configured and not allow the user to configure Monitoring.

     

     

    Saturday, November 8, 2008 5:35 AM