Start up repair cannot repair this computer automatically RRS feed

  • Question

  • I'm trying to fix a friends laptop; it fails to complete its boot up.

    Instead it goes into the Windows 7 Startup Repair program which always fails to complete with the following details:

    Problem signature:
    Problem Event Name: StartupRepairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: unknown
    Problem Signature 04: 21200464
    Problem Signature 05: AutoFailover
    Problem Signature 06: 41
    Problem Signature 07: CorruptFile

    OS Version: 6.1.7600.
    Locale ID: 1033 

    The laptop is a COMPAQ Presario CQ71-230sa, it has Pentium dual core T4200 cpu (@2.00GHz), 3Gb of memory, 80Gb hard drive and has Windows 7 installed on it.

    There do not seem to be any restore points, or any system images to recover from. My friend no longer has the restore CD's,

    Can anyone advise what is causing this problem? And how to resolve this problem .... ideally without having to be too destructive (All data/documents/pictures have been backed up to an external drive already).

    Kind Regards


    Friday, January 27, 2012 12:09 AM


  • Hi,


    How about trying Safe Mode or Last Good Known Configuration in the advanced startup options?


    If neither of them works, please select Repair Your Computer and you will access System Recovery Options. You can try:


    1. Start Windows Memory diagnostic.

    2. Open Commend Prompt, run the following commands:


    chkdsk /f /r (this will check and fix the disk error)

    sfc /scannow (this will check and fix the corrupted system file, you can refer to: http://support.microsoft.com/kb/929833 )

    bootrec /RebuildBcd (this will rebuilt boot information, you can refer to: http://support.microsoft.com/kb/927392 )

    Niki Han

    TechNet Community Support

    • Marked as answer by Niki Han Wednesday, February 22, 2012 7:42 AM
    Tuesday, January 31, 2012 7:47 AM