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Outlook ignoring print settings? RRS feed

  • Question

  • I have a networked printer that a user is printing to. The networked printer does held jobs; The user tells the computer to print, it sends the info to the printer, printer holds onto it until a user walks over and enters their name and code, printer lets them select which documents to print. The user can do held jobs in everything she needs to except for outlook.

    She emailed me about it 

    Whenever someone emails with an attachment that came from fax core, I open the email, then I open the attachment . I try to print the attachment and it does not get held. When I just print anything else it will hold.
    All other programs will hold print jobs just fine. If she prints from something else it will get held but then if she prints from outlook it is not held. Any suggestions?


    Wednesday, April 29, 2015 6:14 PM

Answers

  • Hi,

    How did the user print an attachment? Did she open the attachment directly and then press print?

    When we want to print an attachment in Outlook, we need to follow the steps below:

    Click the attachment icon below the message header, and then on the Attachments tab, in the Actions group, click Quick Print.

    To print attachments when you print a message, first make sure that the Print attached files option is selected. After this setting is turned on, it remains on until you turn it off.

    1. In the message list, click the message that has attachments that you want to print.

    2. Click the File tab.

    3. Click Print.

    4. Under Printer, click Print Options.

    5. In the Print dialog box, under Print Options, select the Print attached files check box.

    Or, we can save the attachment to local and then print it from local disk.

    Regards,

    Steve Fan
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, May 8, 2015 3:07 AM

All replies

  • Hi,

    How did the user print an attachment? Did she open the attachment directly and then press print?

    When we want to print an attachment in Outlook, we need to follow the steps below:

    Click the attachment icon below the message header, and then on the Attachments tab, in the Actions group, click Quick Print.

    To print attachments when you print a message, first make sure that the Print attached files option is selected. After this setting is turned on, it remains on until you turn it off.

    1. In the message list, click the message that has attachments that you want to print.

    2. Click the File tab.

    3. Click Print.

    4. Under Printer, click Print Options.

    5. In the Print dialog box, under Print Options, select the Print attached files check box.

    Or, we can save the attachment to local and then print it from local disk.

    Regards,

    Steve Fan
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, May 8, 2015 3:07 AM
  • Which application did she use to print the attachment?

    When she normally prints something from this application, does it work correctly then?



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    Sunday, May 10, 2015 10:06 AM