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can access my pc!!! :( RRS feed

  • Question

  • hello all,

     

    i downloaded WSS and run it to get accustomed to it. I did not make any alterations to the default restrictions, i noticed it said "hide administrator name from log on" and thought it just mean the name not the whole profile!!!

     

    it is a home computer and thought it could help me with my nices when they come along to use it the pc on a guest account.the problem now is that the only profile i can see (and only to log on to) is the Guest profile thats very restricted!!!

     

    does any one know how to get the admin back on so that i could log on the pc again normally??

     

    any help much appreciated since i have lots of work to do and cant log on to my Pc!!!!!

     

    thanks in advance

    Saturday, June 30, 2007 4:49 PM

Answers

  • Hello Alexandros,

     

    Thank you for using this forum. And thanks for Doll’s inputs.

     

    Doll is correct, we can press CTRL+ALT+DEL twice under the welcome screen, then you can get the standard login box. Then, you can input user name and password of any enabled account.

     

    Meanwhile, if you want to hide the welcome screen when you logon the XP, you can disable it:

     

    1. Logon XP with Administrator

     

    2. Open Windows SteadyState, click Set Computer Restrictions

     

    3. Uncheck Turn on the Welcome screen

     

    4. Click OK to finish.

     

    Hope these steps will give you some help.

     

    Thanks and have a nice day!

    Monday, July 2, 2007 10:22 AM
  • As the default Administrator account encountered the same error, let us perform the following steps to create a new administrator account:

     

    1.     Boot into Safe Mode with Command and logon as administrator (or other accounts with administrator privilege)

    2.     Run the following commands one by one.

     

    Net user NewAdmin Password /ADD

    Net localgroup administrators NewAdmin /ADD

     

    If the command is run successfully, you will receive a message saying “The command completed successfully”.

     

    3.     Boot into normal mode and test whether you can logon as the newly created user “NewAdmin”.

     

    If this problem continues, please collect some information so that we can have a better idea as to the exact issue:

     

    1.     You mentioned that you cannot open the users control panel. What happened when you try to open the user control panel when you logon as administrator? Do you receive any error messages? If so, please let us know the exact error WORD BY WORD. Can you open Control Panel properly?

    2.    If the new administrator account can be created, what happens when you logon as NewAdmin with password “Password” (without the quotation mark)?

    3.    Please boot into Safe Mode with Command, logon as administrator, and run the following command:

     

    Net localgroup administrators

     

    This command will list all members who belong to Administrators group. Is NewAdmin listed?

     

    Best Regards,

     

    Wednesday, July 18, 2007 10:53 AM
  • Glad to hear that we can login with the NewAdmin account.

     

    From your description, it seems the original accounts have been disabled. Disabled user accounts will not be displayed in the Control Panel/User Accounts management console. Let’s perform the following steps to enable them:

     

    1. Log on as NewAdmin

    2. Click Start and then Run. Type in CMD and press Enter. (The command prompt window will appear)

    3. Type in the following command and press Enter:

     

    Net user administrator /active:yes

     

    If the command is run successfully, message “The command completed successfully” will be received.

     

    4. Enable other accounts with this method. (Example: If another account names Test, we can run command: Net user test /active:yes to enable it) 

     

    After these users are enabled, you should be able to manage/delete them in User Accounts management console and logon as these users properly.

     

    For your information, ASP.NET and Help Assistant are two built-in accounts which are required by the system. Also, the built-in Administrator account will not be displayed under Control Panel. It only appears under Safe Mode. However, we can press Ctrl+Alt+Delete twice on the Welcome Screen of Normal Mode and then log in with the built-in Administrator.

     

    As to the update issue, as it may not be related to the installation of WSS, you can get free assistance from the following website: (Please click the “Get help and support” link)

     

    http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

     

    Regards,

    Thursday, July 19, 2007 6:18 AM

All replies

  • With no users signed into the system, at the Windows Welcome screen press CTRL+ALT+DEL twice.  You will get the standard login box, that will let you type in Administrator and your password.
    Sunday, July 1, 2007 4:04 AM
  • Hello Alexandros,

     

    Thank you for using this forum. And thanks for Doll’s inputs.

     

    Doll is correct, we can press CTRL+ALT+DEL twice under the welcome screen, then you can get the standard login box. Then, you can input user name and password of any enabled account.

     

    Meanwhile, if you want to hide the welcome screen when you logon the XP, you can disable it:

     

    1. Logon XP with Administrator

     

    2. Open Windows SteadyState, click Set Computer Restrictions

     

    3. Uncheck Turn on the Welcome screen

     

    4. Click OK to finish.

     

    Hope these steps will give you some help.

     

    Thanks and have a nice day!

    Monday, July 2, 2007 10:22 AM
  • I can't even get to anything to help. I installed Steady State and the first time it was updating it froze. Stayed that way forever and I finally forced a quit. Then, can't log in. No log in button. Have done ctrl-alt-del to get secure log in and typed in Administrator and the password. No go. Won't go any further. Did a repair using the Windows disk. No difference. Have started in safe mode and the same thing happened. Help. I am locked out of my computer and don't want to pay $60 to find an answer to a Windows genereated problem
    Tuesday, July 3, 2007 6:27 PM
  •  

    Hi,

     

    I understand you have a bad experience with the SteadyState after installing the tool. The problem can be that a forced quit during a seemed-frozen update resulted in the dysfunction of disk protection which further lead to some accounts being locked.

     

    You mentioned that “Have done Ctrl+Alt+Del to get secure log in and typed in Administrator and the password.” Do you mean the built-in administrator(verbatim)?Have you tried all the account with admin rights?

     

    Also I understand that you have booted the system into Safe Mode; unfortunately, the same problem continued. Here I would like to double confirm whether you can boot into Safe Mode and logon as built-in administrator. If so and still with no success, I am afraid the further troubleshooting will be complex and we may have to rebuild the system finally.

     

    Considering the current situation, we would like to provide the action plan below:

     

    1.     Boot into Safe Mode and logon as built-in administrator.

    2.     Check the exact symptom when an administrator tries to logon to the computer. Did he receive any error messages?

    3.     If the symptom is that the administrator can log in and windows immediately logs off, the problem may be related to the userinit.exe. If so,  you can copy the userinit.exe from a working computer to this problematic computer through Recovery console.

     

    Sincerely,

    Sammy Yu

    Wednesday, July 4, 2007 11:00 AM
  •  

     

    I try to log on with the built in "Administrator" account, with a capital A. Doesn't work.

    Nor the same in safe mode.

     

     

    Looking forward to any help.

     

    Will the UBCD work to allow me to get in?

     

     

    Wednesday, July 4, 2007 8:43 PM
  • I did as you suggested. If I try to log in as anyone other than Administrator, I get "Your account has been disabled..."

    As Administrator: "The system could not log you on. Make sure your user name and domain are correct..."

    I thought I could get in and change the passwords to "Do not require a name and password to log on". I went into safe mode with command line and changed it. Then when it tries to log on, the same thing happens but I don't type anything in, the secure log in automatically brought up the administrator/password with the same message as above. So, I tried to go to safe mode with command screen again and it would only go the safe mode only. I guess I have really messed it up.

     

    Can I fix anthing with the UBCD disk?

    Thursday, July 5, 2007 7:32 AM

  • Hi,

    As my previous post suggested, the cache.wdp can be corrupt.Considering the current situation, we can try this:

    1.Login in Safe Mode with built-in Administrator(verbatim)
    2.reopen SteadyState.
    3.There should be a Windows Disk Protection Error window poping up. If so, please choose  “Uninstall Windows Disk Protection and delete the corrupted cache file” option, then reboot system


    For UBCD disk, since the problem result from a corrupt cache file, i am afread the UBCD disk will not work here.

    Thursday, July 5, 2007 1:09 PM
  • As I stated before, Signing in with the Administrator account in Safe Mode gets me nowhere. I cannot get to the Steady State program. I can't get to any program. I think Steady State has completely locked me out. I'm not confident anything is corrupted, I think the security is just locking me out entirely. But, I am NOT the expert; you are. So I will try anything to get into my system and disable SS and uninstall it. It seems I am not the only person with this problem (from reading this forum) but I do seem to be the only one who can't get in; obviously, because I probably did corrupt SS as you said.

     

    Thursday, July 5, 2007 9:36 PM
  • From the current situation, I am afraid we need to rebuild the system or we can perform a parallel installation.For a clean installation,before that, we can first back up important date by first detaching the hard disk and then attaching it to another computer.

    Friday, July 6, 2007 10:57 AM
  • Unfortunately, I have a notebook. Do you still mean removing it and attaching to another computer?

     

    I was thinking of trying one more thing. Repair using the Windows xp disk, hoping that would allow me to access the command line again. If I can get to the command line, is there something there that I can do?

     

    Friday, July 6, 2007 8:30 PM
  • They have adapters you can purchase at CompUSA that will allow you to connect your HD to a USB port. 95% of all computer problems lie between the seat and the keyboard...
    Friday, July 6, 2007 10:22 PM
  • So the latest:

     

    I did a Repair again but nothing has changed. I still try to start in Safe mode with Command line and I just get Safe Mode. I can get into Setup (F12) but nothing there seems to help. I was able to get into Dos but didn't know enough to do anything and wise enough not to try.

     

    At this point, is my ONLY option to get the info off the drive and completely reinstall Windows XP?

     

    I would probably take my notebook to a service to get the info off.

     

    But if there is any other option, I am willing to try, even if complicated. I am not a beginner, but certainly not an expert, esp. in this circumstance.

     

    Listening to you experts.

    Saturday, July 7, 2007 1:42 AM

  • Could you get to the Safe Mode with command line?

    If so, you can use : net user administrator 12abCD! to change the administrator password to 12adCD!.
    If not, we can perform a parallal installation to avoid the detaching harddisk trouble.
     
    To perform a parallal installation:


    1. Start your computer by using the Windows XP  CD-ROM.

    2. After the Setup program finishes inspecting the computer's hardware, press ENTER to set up Windows.

    3. Press the F8 key to agree to the Windows Licensing Agreement.

    4. Press the ESC key to install a fresh copy of Windows. 

    5. Press ENTER to set up Windows on the selected partition.

    Note: You should always install a new operating system on a separate partition from the current operating system if a separate partition is available. If there are problems with your Boot.ini file, you may want to install the new Windows operating system on the same partition as the original Windows operating system, but doing this may cause problems with the original Windows operating system. The configuration entries in the Boot.ini file are the same.

    6. Press ENTER to leave the current file system intact.

    Important :If you choose to change the file system, you will lose data from the partition to which you are installing.

    7. Press ESC to install Windows in a different folder.

    If you installed the original copy of Windows in the default Windows folder, you must type the name of a different folder, and then press ENTER.


    8. After you change the default folder to a different folder, you can proceed with the installation procedure. Select the components and settings that are required for your installation.

    For more information on Parallel Installation, please refer to: http://support.microsoft.com/kb/266465
     

    Monday, July 9, 2007 1:51 PM
  • I have been unable lately to get into safe mode with command line. I can get into setup and can change the passwords. Both F2 and F12 work. Is this password somehow magic and will allow me access?

     

    The parallel installation - I don't have separate partitions. So, if I do the partition as you suggest, will that remove all the programs, settings, etc. that I have? Doesn't installing a clean copy of windows destroy my current files, etc.?

     

    Seems like it might have been a good idea to have an ultimate password in Steady State to get in in cases of emergency. Or a magic way to disable it. I know that would probably defeat the entire idea of the program if such were available and were to get out to unscrupulous people.

     

    I did have a new sympton. I thought, if the problem is just that I can't log on, maybe I can get the program to update itself and things might be better.  So I left the computer on during its scheduled update time. I got the message that it was updating and that it would turn off when done. This was at night. When I woke up in the morning the computer was off. I turned it on again and got the updating message. When I clicked on the ok button, the message stayed on. This continued to be the case, which was what had happened when this entire problem had originally started but I did not force a quit. The message stayed on for hours but it eventually turned itself off. Restarting it then made no difference. No administrator access, no safe mode with command line. I believe I can still get into DOS tho, thru the Windows disk. I'm not sure it the program was able to access the update or not.

     

    I will try the password change and let you know. Thanks. I have been looking forward to each of your emails for a possible solution.

     

    Before I do the clean install, should I take the computer somewhere to get the files, etc. saved to external disk? If it is possible?

    Monday, July 9, 2007 5:11 PM
  • I checked out the web site you mentioned. It says it is for Windows 2000 . I have XP. Does it still apply?
    Monday, July 9, 2007 5:18 PM
  • Hi,

     

    For a parallel installation, you can use the same partition as the previous operating system and the system will be installed in a another folder other than the Windows folder.

     

    If you choose the "Leave the current file system intact" during the parallel installation, you leave the previous files on system partition unchanged. However, for those previous programs, you have to reinstall them so that they can be used in the new system.

     

    For a clean installation, all the previous files in system partition will be removed after a reformat of system partition.

     

    For detailed steps for parallel installation, you can refer to this link:

    http://www.windowsxpprofessional.windowsreinstall.com/installxpcdparallell/indexfullpage.htm

     

    Note: Whether we choose a clean installation or parallel installation, it is important to always backup files first to avoid unexpected issues
    Tuesday, July 10, 2007 11:56 AM
  • yes, it is still applied to xp.
    Tuesday, July 10, 2007 12:24 PM
  • Hello,

    I have got the same problem and can´t get access to my system on drive D: anymore. Fortunatly, I have a dual boot system and a second XP Pro installed on drive C:. This second system works fine and I can access files on drive D: from there. However, I would like to unlock my system on drive D:, since this is my primary system with all my programs etc. installed. And I would like to avoid a complete new install.

    My question now, what do I need to do, to get access to my system on drive D: again.   

     

    Thanks for your help,

     

    GeorgT

    Tuesday, July 10, 2007 4:21 PM
  •  

    I did F12 and changed the Admin password to 12abCD!

     

    Same result. Is it important to change it the exact way you described?

     

    If I get into DOS thru the recovery console, do I just get a C drive prompt and write "net user administrator 12abCD! to change the administrator password to 12adCD!" ? Is this a different result than changing in F12 setup?

     

    Lastly, if I take my notebook to a computer service, will they be able to backup my drive with this problem still in place?

    Tuesday, July 10, 2007 7:08 PM
  •  If you can successfully run the command “net user administrator 12abCD!”in DOS , it should be the same as in Safe Mode with command line. Then you can try to logon in normal mode with the administrator account and the new password.

    If still failed, considering the current situation, the best option would be a parallel installation. For the parallel installation, if you follow the suggested steps per my previous posts, the original files would still be there. However, for those original programs, although the files related are there, you have to reinstall them so that they can be used in the new system 

    Wednesday, July 11, 2007 12:51 PM
  • Thanks, Sammy,  but you still did not answer the questions I had in my last posting. Is using that command in DOS the same as changing the Admin password in the F12 setup? Or different?

     

    Do I use the command just with the C prompt?

     

    Now, a new one. SO - the parallel installation to the same folder/partition will wipe out the Steady State constraints?

     

    My files will be preserved but I'll have to reinstall ALL programs again?

     

    Does this mean my emails will be saved but I'll have to reinstall Outlook? Or will I lose my emails, and all of my email addresses?

     

    Are my preferences in my programs saved ot lost?

    Thursday, July 12, 2007 6:34 AM
  • Hello 1111,

     

    I got the same problem like you when I installed WSS a couple of days ago. However, I am in a somewhat "more comfortable" situation, since I have a second XP Pro installation on my computer (dual boot system), which is not infected by WSS. Booting into this second system allows me to access all my files on the infected system, with the exception of those which were encrypted by using EFS. I tried to explain that in a seperate thread, but so far I did not get a single reply, which tells me, that even with a second working system in place that gives access to all files of the system locked by WSS, they have no way to unlock the "accidentially" locked system.

    Like you, I fear to loose important data and customizations, which I have on the locked system. And at this point I am not willing to follow the "expert" recommendation of a new parallel install. Therefore I am in the process to build a bootable PE (PreinstallationEnvironment) system that will include a tool that is supposed to be able to set admin passwords. This is not a trivial task and will take some time. If you are not under tremendous pressure to get your notebook working again, you may want to wait for the results of that experiment. I hope to have it done by the end of the weekend.

    May be the experts can give us some hints about what WSS probably did to our systems when we got locked out, which should allow us an estimate of the probability of success of the above described experiment. My bigest fear is, that something during bootup or the logon procedure will undo changes / repairs and resets passwords or accounts. In that case it would be important to know what that is and how / where this can be disabled. 

     

    Greetings,

     

    GeorgT

    Thursday, July 12, 2007 12:13 PM
  •  GeorgT wrote:
    Therefore I am in the process to build a bootable PE (PreinstallationEnvironment) system that will include a tool that is supposed to be able to set admin passwords.


    Hi Georg,

    you can save yourself a lot of trouble and use the Ultimate Boot CD for Windows:

    http://www.ultimatebootcd.com/

    Among many other tools and utilities it contains the Offline NT Password & Registry Editor (by P. Nordahl) that should be able to do exactly what you want.  I haven't used the tool recently, so your mileage may vary, but do give it a try.  It's free!

    HTH.

    Jan J.

    Thursday, July 12, 2007 1:34 PM
  • Thanks a lot Jan. I will give that one certainly a try. No need to reinvent the wheel.

     

    Have a nice evening,

     

    GeorgT

     

    BTW, what does HTH mean ?

    Thursday, July 12, 2007 2:32 PM
  • Sammy had said that the UBCD would not work in this situation.

     

    SO - let me know how you experiment works and I will also keep in touch.

    Thursday, July 12, 2007 10:09 PM
  • I have, during a Repair with the CD, be able to use the command "net user administrator 12abCD! ". When I got to the Secure Login, I used the password "12abCD!" and it told me my account was disabled. Sounds like SS is really locking me out. I hate to have to reinstall Windows because of what seems to be a Windows SS glitch. I say this because I am not the only user with the same problem.

     

    BTW - I never opened SS after installing it so the settings are as installed.

     

    Hoping for a more favorable answer.

     

    Dana (1111)

    Friday, July 13, 2007 8:19 AM
  • Hello 1111Anonymous,

     

    Run the net user command in safe mode under DOS is same as run in the recovery console.

     

    Yes, you can run the command just under the C prompt.

     

    In the parallel installation, we should select a different partition from C: to install system. The clean install will create a parallel XP, the new XP will make you could access the files on the old XP system. However, the new clean XP has no application, you have to install the application which you need on the XP again.

     

    The Parallel installation will not wipe out the Steady State constraints.

     

    The clean system is not include Outlook, you have to install it on your new system. All the Outlook pst file will here in the hard disk, so the email and contacts will be saved.

     

    The preferences in your programs will lost.

     

    If you need any further assistance, please feel free to let us know.

    Friday, July 13, 2007 11:25 AM
  • Hello Dana,

     

    in the mean time I was able to login to my system again. Key was that Sammy insisted to double check the ability to login in safe mode as administrator. So I researched the admin password and of course I had miss typed it during my 1st (panic) attemps to login into safe mode.

    Please see also my last post in my own thread. It appears to me, that "remembering" the correct admin password required to login into safe mode, is the only way left by WSS when it stalled during one of those sensitive operations, as Terence described it in one of his replies.

    My experiments to renew/reset the password(s) with the help of another system including PE system failed.  But I have to say, that I did not gain a lot of progress on that dimension of possible solutions, since I was very careful and hesitated to mess around with the encrypted files containing the critical logon informations. To me, the essence from all what I have seen and learned during the last couple of days, is that remembering the correct admin password to login into safe mode is the only way left by a stalled WSS installation to regain full access to the system.  

    I am sorry that I can´t provide a better solution to you, since I know how it feels to be locked out from your own system by such an accident.

     

    Best regards,

     

    GeorgT

     

     

     

     

    Friday, July 13, 2007 1:13 PM
  • Thanks GeorgT,

     

    I wish my solution were as simple as an incorrect Admin password. I have used the correct password and have lately been told my Admin account is disabled. Your solution in the other thread sounds like an idea that should have been built into the system. Also seems like there should have been a backdoor password that would be available via a phone call that would temporarily disable the program.

     

    Safe mode is no help to me in my situation. I can't believe this is such a nightmare. I won't be downloading any other optional programs from Windows in the future. Just the regular updates.

     

    Glad you have access again.

     

    Dana

    Friday, July 13, 2007 9:15 PM
  • For no apparent reason, the admin password "12abCD!" has now gotten me into safe mode with command prompt.

    C: Documents and Settings/Administrator.

     

    Can I do anything to help my lockout now?

    Saturday, July 14, 2007 3:50 AM
  • I was rereading other posts. Can this posting enable me to use DOS to delete WSS and unlock my system?Want to UNINSTALL Windows Steadystate

     

    If someone could just give me the lines to write in DOS to get me out of this program.
    Sunday, July 15, 2007 5:01 AM
  • While you're logged in as Administrator in Safe Mode, follow these steps:
    1. Click Start, then Run, then type in lusrmgr.msc to launch the Local Users and Groups management console. 
    2. Double-click Users
    3. Double-click Administrator.
    4. Find the checkbox labeled "Account is disabled" and make sure it's NOT checked.
    5. Click OK
    6. Close the Local Users and Groups management console
    7. Click Start, Shutdown, and then select Restart.
    8. Let the system restart normally (do not enter Safe Mode this time).
    9. When you get to the login prompt, use the Administrator account and password you used before 
    10. Launch SteadyState
    11. Disable Windows Disk Protection
    Once WDP is disabled, you should be able to log in with your normal account and uninstall StadyState.


    Sunday, July 15, 2007 3:46 PM
  • I have had so much trouble since trying WSS.

    After i installed it my computer had to be activated again. i was told on the phone my copy of windows was an illegal version even though it isnt.

    After that my computer took 5 mins to get the to log in screen and 10 mins to load up a user so i decided to uninstall WSS.

    What a mistake!! now i cant access any of the users at all. I got into admin account and created a new user but the other accounts are no longer accessible.

    now with all the so called tech advice thats been so wrong on here i have given up and microsoft and completely turned to linux. been bitten that once too many times now.
    Sunday, July 15, 2007 6:15 PM
  • Rob, nice idea, but as I've said before, I cannot log on to my computer. I do not make it to the start menu, cannot get anywhere. Recently, I have been able to get to safe mode with command line again. So, I am in

     

    CBig Smileomuments and settings/administrator

     

    Can I use your suggestions starting in "type in lusrmgr.msc to launch the Local Users and Groups management console" and go from there?

    Sunday, July 15, 2007 8:46 PM
  • Hello 111Anonymous,

     

    Based on my test, we can run command “lusrmgr.msc” in Safe Mode with Command Line. After you run the command, the Local Users and Groups management console will appear, and you can perform the steps in Rob’s reply.

     

    Note: You can also reset the administrator’s password here in the Local Users and Groups management console.

     

    After you enable the user account, you can run command “shutdown -r” to restart the XP.

     

    Thanks and have a nice day.

    Monday, July 16, 2007 9:57 AM
  • So   -

    I logged in with "lusrmgr.msc" and got the Local users and Groups window with an  x thru a red circle. It said:

     

    This computer is running Windows XP Home Edition. This snapin may not be used with that version of Windows. To manage user accounts for this computer use the User Accounts tool in the Control Panel.

     

    Now remember, I was in: CBig Smileocuments & Settings\Administrator

     

    What next?

    Monday, July 16, 2007 6:05 PM
  • Well, I can now get into Safe mode with admin password. Seems I had to write "administrator" without the cap. SO, I can now see everything but Steady State does not show up in the program list and there is no .exe file in the SS folder. I cannot get into the Users folder. It says the login is not possible with the current user (admin). I'm thinking the program was damaged. I'm thinking of downloading the program on another machine, putting it to cd and reinstalling. What do you think?
    Monday, July 16, 2007 9:36 PM
  • SO, in safe mode I can't download. I need SP2 to reinstall SS. So, moving SP2 to disk, hoping I can get this to work unless people have other ideas.

     

    Still wish there was some DOS command that would wipe out SS prefs and unlock the machine. I know I can uninstall the program in Safe mode, but will it get rid of the lockup, obviously due to disruption during updating.

     

    Another thought is hooking the computer up nonwirelessly to network and hope it updates on its own and is made well.

    Monday, July 16, 2007 10:49 PM
  • The latest:

     

    Am able to get into Safe mode with admin password. Reinstalled SP2 so I could reinstall MSS. Deleted it first in control panel then reinstalled. Went thru turning off all restrictions for all accounts. Didn't work. Went to MSS in safe mode and created a new user with no restrictions. Wha - la.  I see my destop, tho different, again. But I can make no changes because I am not logged in as administrator. When I logoff and then on as admin - no access.

     

    I cannot get to the admin part of MSS.

    Tuesday, July 17, 2007 6:04 AM
  • Hi,

    allow me to refer you to a post I made a couple of days ago in this forum:

    http://forums.microsoft.com/WindowsToolsandUtilities/ShowPost.aspx?PostID=1850960&SiteID=69

    Translated to your situation, logged in as Administrator in Safe Mode with Command Prompt, you should type the characters in bold after the ">" of the "C:\Documents and Settings\Administrator>" command line prompt :

    [Please note: <ENTER> means pushing the "Enter" key on your keyboard]

    C:\Documents and Settings\Administrator>cd C:\WINDOWS\$NtUninstallSCT$\spuninst <ENTER>
    C:\WINDOWS\$NtUninstallSCT$\spuninst>spuninst.exe <ENTER>

    The second command should uninstall what is left of Windows SteadyState, however, if the first command above does not result in the command line prompt having changed from
    "C:\Documents and Settings\Administrator>" to "C:\WINDOWS\$NtUninstallSCT$\spuninst>", the latter folder doesn't exist anymore and WSS probably is already fully (?) uninstalled and spuninst.exe is not available anymore.

    If this doesn't work it is perhaps advisable to try to first re-install and then uninstall WSS again from the administrator's command prompt in Safe Mode like you partly suggested yourself.  This would clean up any left overs from the previous install.

    HTH.
    (hope this helps)

    Jan J.

    Tuesday, July 17, 2007 6:28 AM
  • Which, of course, I have done. 

     

    I have used spuninstal to uninstall - no help. I reinstalled MSS. Added another user with NO restrictions which does allow me to get into regular mode and access some of my stuff. But I can't make any changes (not allowed, no permission), can't get windows to update (no permission). Turns out the one with no restrictions is translated into a user with limited priviledges. Can't turn on the update to MSS to see if it would help. (not allowed in safe mode, not accessible in regular). MSS is not available in regular mode (not seen). Can make few, if any changes to my computer with the new user name.

     

    I used another version of your uninstall mentioned in another post. SO, tomorrow, I will try the above one more time. And the referenced site.

     

    Seems like there is something allowing me to enter into Admin status in safe mode but not in regular (your account is disabled).

     

    If I call Microsoft support and pay the $59, will I have more success with this problem? I noticed another support account was formed in the WSS console, which I didn't create. So, I am thinking there is another way into the program and maybe that's why I should call the company.

     

    The new symptom - when logged into regular mode with the new name, it won't shut down or restart.

    Tuesday, July 17, 2007 8:56 AM
  • Hello 1111Anonymous,

     

    I am glad to hear the newly created user can logon to normal mode properly. I understand that the new user could not install Windows Updates and restart computer. Actually, this is an expected behavior. User accounts created by WSS are normal users which do not have permission to install Windows Updates and shutdown/restart a machine.

     

    Considering the current situation, you may take the following suggestions:

     

    Suggestion 1: Create a user account with administrator permission:

    -------------------------------------

    1. Logon the XP in safe mode with built-in administrator account

    2. Open Control Panel in safe mode

    3. Double click User Accounts

    4. Click “Create a new account”, input user name, click Next button

    5. Select “Computer administrator”, click Create Account button

    6. Restart XP to normal mode, login this new account.

     

    Suggestion 2: Unlock the original user account which have administrator permission:

    ---------------------------------------------

    1. Logon the XP in safe mode with built-in administrator account

    2. Unlock the user accounts thru the following command:

     

    Net user UserName /active:yes

     

    NOTE: Please replace <UserName> in the above command line by the exact user name. For example, if you have a user named “child” you can run the following command to activate it:

     

    Net user child /active:yes

     

    If the above command completes successfully, you will get the prompt: The command completed successfully.

     

    3. After that, you can restart the XP to normal mode, and login this account to see whether you can logon properly now.

     

    Additional, based on my research, we do not have Local users and Groups console in XP home edition.

     

    Thanks and have a nice day.

    Tuesday, July 17, 2007 12:17 PM
  • I will try suggestion 2 as, under all circumstances, I cannot open the users control panel whether in safe mode with admin login or not. I don't understand your last comment. I have had a users control panel before. That must be different from the Local users and Groups console you mention.
    Tuesday, July 17, 2007 5:03 PM
  • I did #2 and got "The command completed successfully", restarted and was in the same place - user account disabled. Later today I will try the uninstallation mentioned above and then try #2 again.
    Tuesday, July 17, 2007 5:43 PM
  • Jan and Terrance,

     

    I uninstalled according to Jan, did #2 according to Terrance:

     

    restarted to NO login names and secure login with Administrator got me nowhere. Logging in with my username with admin priv still got me to: Your account has been disabled. See your admin.

     

    There must be some line in the registry which is still blocking me. Any suggestions of files to delete? And how?

    Tuesday, July 17, 2007 10:43 PM
  • As the default Administrator account encountered the same error, let us perform the following steps to create a new administrator account:

     

    1.     Boot into Safe Mode with Command and logon as administrator (or other accounts with administrator privilege)

    2.     Run the following commands one by one.

     

    Net user NewAdmin Password /ADD

    Net localgroup administrators NewAdmin /ADD

     

    If the command is run successfully, you will receive a message saying “The command completed successfully”.

     

    3.     Boot into normal mode and test whether you can logon as the newly created user “NewAdmin”.

     

    If this problem continues, please collect some information so that we can have a better idea as to the exact issue:

     

    1.     You mentioned that you cannot open the users control panel. What happened when you try to open the user control panel when you logon as administrator? Do you receive any error messages? If so, please let us know the exact error WORD BY WORD. Can you open Control Panel properly?

    2.    If the new administrator account can be created, what happens when you logon as NewAdmin with password “Password” (without the quotation mark)?

    3.    Please boot into Safe Mode with Command, logon as administrator, and run the following command:

     

    Net localgroup administrators

     

    This command will list all members who belong to Administrators group. Is NewAdmin listed?

     

    Best Regards,

     

    Wednesday, July 18, 2007 10:53 AM
  • You are a Miracle!!!!!!!  THANK YOU!!!

     

    Step 2 worked!!!

     

    But only NewAdmin shows up on sign in screen.

    I can see the other accounts in the System CP, only local is checked for each and I can't change that.

    When I checked on accounts via Net localgroup administrators, my original accounts are listed, one I created in WSS, two support accounts_"with numbers", ASPNET, Help Assistant and Guest.

     

    How can I activate my originals? How delete the WSS one? Do I need the others or are they from WSS?

     

    I can't turn on Windows automatic update via CP, just dulled out with NO checked, so I am doing it manually.

     

    Last time I checked setup via F2, I couldn't enable the Setup changes with any password. I'll try again once all the updates are reinstalled.

     

    I'd really like to get my old preferences back from my user name. I can get into the users CP but only see the NewAdmin and a disabled guest.

     

    Again, thanks.

     

    Dana

    Wednesday, July 18, 2007 8:38 PM
  • Glad to hear that we can login with the NewAdmin account.

     

    From your description, it seems the original accounts have been disabled. Disabled user accounts will not be displayed in the Control Panel/User Accounts management console. Let’s perform the following steps to enable them:

     

    1. Log on as NewAdmin

    2. Click Start and then Run. Type in CMD and press Enter. (The command prompt window will appear)

    3. Type in the following command and press Enter:

     

    Net user administrator /active:yes

     

    If the command is run successfully, message “The command completed successfully” will be received.

     

    4. Enable other accounts with this method. (Example: If another account names Test, we can run command: Net user test /active:yes to enable it) 

     

    After these users are enabled, you should be able to manage/delete them in User Accounts management console and logon as these users properly.

     

    For your information, ASP.NET and Help Assistant are two built-in accounts which are required by the system. Also, the built-in Administrator account will not be displayed under Control Panel. It only appears under Safe Mode. However, we can press Ctrl+Alt+Delete twice on the Welcome Screen of Normal Mode and then log in with the built-in Administrator.

     

    As to the update issue, as it may not be related to the installation of WSS, you can get free assistance from the following website: (Please click the “Get help and support” link)

     

    http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

     

    Regards,

    Thursday, July 19, 2007 6:18 AM
  • Shawn,

     

    Thanks. I have done as you suggested and seem to have gotten the accounts back, except for the one I want. I can see it with the command net localgroup administrators. I activat it. It says the command has been completed successfully but it never appears on the welcome screen nor in the CP user accounts. I still have some problems with the administrator account on the welcome screen. It won't accept the password. It says it can't log me on because of an account restriction. Never seen that in the users CP. I even tried safe mode with command prompt. No difference. Of course, the account I want is the one with all my preferences. I wanted to save the user accounts on a flash drive (passwords, etc.) but can't see how.

     

    I went to the website you suggeted, followed one set of instructions using the services module,nothing worked. Manual works tho.

    Thursday, July 19, 2007 10:01 AM
  • To display your preferred account, let's check related registry key:
    ------------------
    1.  Click Start and then Run. Type in regedit and click OK.
    2.  Navigate to the following branch through click the plus mark before the value name: 

     

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\SpecialAccounts\UserList

     

    3. Under UserList, please check if your preferred user account is listed. If so, please double click it and then set its value to 1

     

    Note: If your preferred account is not there, please right click the blank space on the right panel and then create a new DWORD value, the name matches the user name exactly, and the value is 1

     

    Can you find the account on Welcome Screen & Control Panel now?

     

    Administrator password cannot be accepted
    ------------------
    Based on my further research, under Windows XP Home Edition, Administrator account can only be used under Safe Mode. Please refer:

     

    Error Message: Unable to Log You on Because of an Account Restriction
    http://support.microsoft.com/kb/290109

     

    If the password cannot be accepted either within Safe Mode, we can use the steps described in the above article to reset its password. (If the NewAdmin account cannot be found on the Welcome Screen of Safe Mode, press Ctrl+Alt+Delete twice, then type in NewAdmin and the password manually)

     

    In addition, the import/export function in WSS only import/export SteadyState related user restrictions. All other user profile settings are not saved. Related information can be found in the Handbook:

     

     

    Friday, July 20, 2007 5:38 AM
  • I did as you suggested in 1-3. The name was not there so I added it as you suggested setting the value to 1.

    Result: no show on welcome screen nor control panel

     

    used cmd to check users: my account not there

    to check administrators: my account there but it has been all along.

     

    What does this mean?

     

    admin password is accepted in safe mode

     

    Another issue that has been consistent: when I go to F2, I used to be able to log into the config setup, haven't been able to since shortly after problems began.

     

    checked out the automatic update issue link, haven't been able to get it started.

     

    so confusing.

     

    Friday, July 20, 2007 8:04 AM
  • The next installment:

     

    Still can't get F2 Setup password to be accepted.

     

    Tried several suggestions on Microsoft.com about activating automatic windows update (it was on before this all started) and the area in CPs remains grayed out. Started it in Services, nothing. Tried thru CP sites, nothing. One Micrsoft article suggested a registry edit, nothing.

     

    Keep turning on my preferred User name thru methods described above, always says command sucessful but never works.

    I did find the place where all my user prefs are stored and my User name is there with a full folder of prefs. But can't seem to get it available. If I try thru secure logon, it says account disabled. Cannot access thru any Safe Mode.

     

    Could these three problems be related? Is there a possible registry command I should look for and delete or change?

     

    I have uninstalled WSS but, as others have noticed, there seems to be some residual control locking me out of:

     

    F2 Setup password

    my main User name and prefs

    automatic windows updating

     

    Still willing to try things but I strongly feel that something is left over from WSS.

     

    I do appreciate all your suggestions and help. I look forward each day to see if someone has left me suggestions to try and I AM in a better place than a week ago.

     

    Anyone can help me with this?

     

     

     

    Friday, July 20, 2007 8:16 PM
  • Thank you for prompt update.

     

    First of all, please double check if the registry key we added matches your preferred user name exactly. If no problem was found, I regret to say this account may have been damaged. We can backup all the important data from the original user account and then create a new one to replace it:

     

    1.  Backup data from the following folder: 
    C:\Documents and Settings\<your account name> (I assume your system was installed under drive CSmile

     

    Please consider backing up “My documents”, Desktop and Favorites folders. We can copy these folders to another place first. After a new user account is created with step 2, we can restore them by copying  them to the new user's folder.  

     

    2.  Create a new user account from Control Panel -> User Accounts.

     

    If you would like to use the original account name, we need to delete the original account with the following steps:

     

    a. Click Start and then Run. Type in CMD and click OK.
    b. Type in “net user <your account name> /delete” without quotations and press Enter (Example: net user NewAdmin /delete)

     

     

    Cannot enter BIOS setup through F2/Update
    -----------------------------
    Please understand that WSS will not affect BISO configurations & Windows Update. As this forum focuses on SteadyState specific issues, these inquiry would best be posted to Windows XP public newsgroup & Windows Update Newsgroup.

     

    Windows XP public newsgroup
    http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windowsxp.accessibility&cat=en_us_c76c1061-ff60-4921-8dde-b885ffd6b9eb&lang=en&cr=us

     

    Windows Update Newsgroup
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the newsgroups regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Regards,

     

    Monday, July 23, 2007 1:24 AM
  • I double checked the registry key, exactly as it should be.

     

    So. I will copy as you suggested before I do anything more. But a question - Could I just rename my user folder? or manually copy contents to one that works? First removing the contents of the receiving folder?

    Monday, July 23, 2007 2:16 AM
  • Hi,

     

    Thank you for your inquiry. Yes, we can rename the user folder. However, as the user's registry keys still exists in the registry, error message will be received if you would like to create a new user with the same user name.

     

    We can perform the following steps to transfers folders to the new user account:

     

    1. Run the command to delete user information from registry (net user <your account name> /delete)

    2. Rename the user folder under C:\Documents and Settings

    3. Create a new user with the same user name from Control Panel -> User Accounts. (New user folder will be created at the same time)

    4. Copy the following folders from the renamed user folders to the new user folder:

     

    Note: Not all the folders can be safely moved to another user folder. Based on my experience, only the following folders can be safely transferred:

     

    a. Desktop

    b. Favorites

    c. <user name>’s Documents

     

    5. Log into the new user account to check the result.

     

    If anything is unclear, please feel free to let me know.

     

    Regards,

     

    Tuesday, July 24, 2007 7:29 AM
  • Thanks, Shawn,

     

    I'll try that and get back to you and let you know how it worked out.

     

    Dana

    Tuesday, July 24, 2007 9:16 AM
  • I made a new user, after copying files to an external drive first. Then moved files from old unavailable user to new user. Relogged on and found most of my old preferences reestablished.

     

    Thank you  for all the help!!!

     

    I am still pursuing restarting Windows Update.

    Wednesday, July 25, 2007 1:43 AM
  • While I am in a much better state than last week, there remain remnants of WSS. My preferred user name has not gotten everything back. And there seems to be some continuing problems with the user names. I have lost all my email messages and seem to lose them every day. I will start up Outlook and messages from the previous day with contacts will be gone. It's as if Windows thinks I have just started Windows anew each day. So something is not being restored and saved. There remain problems with Windows update, even trying to add it to the Start menu. I go to the website, start the service and it just doesn't show up. I will take this problem to the other forum suggested above. But I do wonder why this happened with my losing my user names. Other system prefs seem not to be saved, as in my screensaver choices. Each of these problems has also been mentioned in other questions in this forum. I also have a problem with a newly purchased and downloaded game. Today it keeps opening the demo version tho I have the full version as stated in the overall program. I wish I could get back to "normal". But in the entire process, all my restore points disappeared. I have new ones the last few days, but not before the "reawakening" of the user accounts.

     

    I guess I still feel there must be some registry settings that are blocking things.

     

    Dana

    Thursday, July 26, 2007 8:50 AM
  •  

    Hi,

     

    I am glad to hear that most references were restored properly.

     

    I understand that Windows Updates still has some problems. For Windows Updates related issues, I suggest that you post to the Windows Updates newsgroup to get the most qualified pool of respondents. The following is the Newsgroup website for Windows Update. I hope that the update issue can also be fixed soon.

     

    Windows Update Newsgroup

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    If any other problems were encountered when using SteadyState, feel free to come here and post your questions.

     

    Regards,

    Thursday, July 26, 2007 9:31 AM