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"Type the email of the account you would like to use to open"

    Question

  • Office 365 suggested to renew my password. I did, my new password works.

    BUT now it is asking me to sign in each time I create a new file. Why is it doing that? How can I fix that?

    Thursday, February 9, 2017 8:39 AM

All replies

  • Hi Hanko,

    Could you please let us know where and how you create the file for better understanding the issue?

    To narrow down the issue, please do the following:

    1. Add you SharePoint online site into Trusted Sites list in IE.

     2. Set ‘Automatic logon with current user name and password in Local intranet zone and Trusted sites of IE:

    Internet options->Security->Local intranet/Trust sites->Custom level->choose "Automatic logon with current user name and password" in Local intranet zone and Trusted sites:

    3. Select “Remember Me” when signing into O365 for the first time.

    4. Check the box “Keep Me Signed In” when signing into O365.

    Best Regards,

    Lisa Chen


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    Friday, February 10, 2017 6:59 AM
    Moderator