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  • Question

  • I have a single user who has been updated to Outlook 2010 and is having attachments stripped upon arrival into the outlook client. if the user checks the webmail first, the attachments look OK but upon arrival into the Outlook desktop, the attachments are now converted to the dreaded message.txt. Again only one user has this issue. it was an issue before and after upgrading to Office 2010.

    Sure could use some help with this.

    Thursday, March 22, 2012 3:44 PM

Answers

  • Sounds like he has an outlook plug in. Try disabling his plug in by closing outlook and starting outlook in safe mode outlook /safe then have send another test attachment.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Rowen-Xu Friday, March 30, 2012 6:42 AM
    Thursday, March 22, 2012 3:45 PM

All replies

  • Sounds like he has an outlook plug in. Try disabling his plug in by closing outlook and starting outlook in safe mode outlook /safe then have send another test attachment.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Rowen-Xu Friday, March 30, 2012 6:42 AM
    Thursday, March 22, 2012 3:45 PM
  • Hi,

    Please try James's suggestion firstly.

    Afterwards you can recreate a new profile, reinstall Office 2010 or open Outlook on the other machine for try.

    Thanks.


    Rowen

    TechNet Community Support

    Friday, March 23, 2012 2:56 AM