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Outcoming emails with attachments RRS feed

  • Question

  • Good day

    Is it possible to send emails from SCSM with attachments? If yes how can I do this?

     

    Thanks in advance.

    Regards,

    kpaRU

    Thursday, September 1, 2011 5:05 AM

Answers

  • Hi

    The bottom line is this.

    If you want to send attachements with notifications this is absolutley possible. But! You need to write the code for doing so.


    Patrik Sundqvist Solutions Architect @ Gridpro AB Blog: http://blogs.litware.se
    Thursday, September 1, 2011 8:58 PM

All replies

  • Hi

    There is nothing like that out of the box. (Though, the other way around is possilbe using the Exchange connector. )

    Could you please explain your scenario, we might able to find an alternative solution for you. :)


    Patrik Sundqvist Solutions Architect @ Gridpro AB Blog: http://blogs.litware.se
    Thursday, September 1, 2011 6:49 AM
  • Maybe, as Patrik stated you can use the exchange connector.

    Or perhaps a link can be used to the attachment, if you want to go diving into HTML and linking within an e-mail that is sent out by your workflows.

    Thursday, September 1, 2011 1:36 PM
  • Our specialists resolve Incident Tickets like this "see screenshot", so

    I want to send notifications about Incident resolution with attachments.

    Thursday, September 1, 2011 6:55 PM
  • i am not sure if that is possible out of the box.

    i have not done it myself, but maybe within the resolution workflow, you can look at the combination classes, like "incident - advanced" and look at what options are available with the "has attachement" element.

    this might allow you to achieve this.

    i must agree with patrik, not sure if this can be done out of the box. this is just my 0.02 of what i would try.

    f.

    Thursday, September 1, 2011 7:35 PM
  • Hi

    The bottom line is this.

    If you want to send attachements with notifications this is absolutley possible. But! You need to write the code for doing so.


    Patrik Sundqvist Solutions Architect @ Gridpro AB Blog: http://blogs.litware.se
    Thursday, September 1, 2011 8:58 PM