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Outlook 2003 & Outlook 2007 RRS feed

  • Question

  • My office manager uses computers at two different locations in our company.  The one is using Outlook 2007 and the other is using Outlook 2003.  In order to get the Outlook 2003 to function, I had to create a Public Folder on Exchange Server 2007.  Once I did this the computer with Outlook 2003 imported all the emails into the inbox, but they disappeared off of the computer with Outlook 2007.  How can I resolve this problem so that the emails show up on both computers?
    Friday, August 12, 2011 2:27 PM

Answers

  • My office manager uses computers at two different locations in our company.  The one is using Outlook 2007 and the other is using Outlook 2003.  In order to get the Outlook 2003 to function, I had to create a Public Folder on Exchange Server 2007.  Once I did this the computer with Outlook 2003 imported all the emails into the inbox, but they disappeared off of the computer with Outlook 2007.  How can I resolve this problem so that the emails show up on both computers?


    Hi,

    If you connect to your mailbox by using a exchange account, all the mails will still in the server after downloading into the inbox folder. They will not be deleted.

    But if you are using a IMAP or POP account, by default the mails will be deleted from the exchange server after downloading. Make sure that you are using a Exchange account in outlook 2003.

    That is not always the case. If you have the delivery location set in Outlook to a Personal Folder rather than the mailbox then you can use an Exchange account, but your email will be removed from the mailbox. That is what I suspect has happened here.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by MCIT54220 Monday, August 15, 2011 6:38 PM
    Monday, August 15, 2011 3:56 PM

All replies

  • Sounds like you have set one of the clients to deliver to a Personal Folder, rather than the mailbox. You need to change it back then import the PST file back in to the mailbox.

    For Outlook 2003 support on Exchange 2007 you must have public folders - however that would not be the cause of this problem.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    Friday, August 12, 2011 3:17 PM
  • No, that wasn't what I meant at all.

    I mean on the client - the workstation. One of them has been set to deliver email to a local file which sucks the email out of the mailbox. Nothing to do with Exchange.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    Friday, August 12, 2011 6:39 PM
  • My office manager uses computers at two different locations in our company.  The one is using Outlook 2007 and the other is using Outlook 2003.  In order to get the Outlook 2003 to function, I had to create a Public Folder on Exchange Server 2007.  Once I did this the computer with Outlook 2003 imported all the emails into the inbox, but they disappeared off of the computer with Outlook 2007.  How can I resolve this problem so that the emails show up on both computers?


    Hi,

    If you connect to your mailbox by using a exchange account, all the mails will still in the server after downloading into the inbox folder. They will not be deleted.

    But if you are using a IMAP or POP account, by default the mails will be deleted from the exchange server after downloading. Make sure that you are using a Exchange account in outlook 2003.

    Monday, August 15, 2011 8:36 AM
  • My office manager uses computers at two different locations in our company.  The one is using Outlook 2007 and the other is using Outlook 2003.  In order to get the Outlook 2003 to function, I had to create a Public Folder on Exchange Server 2007.  Once I did this the computer with Outlook 2003 imported all the emails into the inbox, but they disappeared off of the computer with Outlook 2007.  How can I resolve this problem so that the emails show up on both computers?


    Hi,

    If you connect to your mailbox by using a exchange account, all the mails will still in the server after downloading into the inbox folder. They will not be deleted.

    But if you are using a IMAP or POP account, by default the mails will be deleted from the exchange server after downloading. Make sure that you are using a Exchange account in outlook 2003.

    That is not always the case. If you have the delivery location set in Outlook to a Personal Folder rather than the mailbox then you can use an Exchange account, but your email will be removed from the mailbox. That is what I suspect has happened here.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by MCIT54220 Monday, August 15, 2011 6:38 PM
    Monday, August 15, 2011 3:56 PM
  • Thank you for your help, Simon.  It seems that your earlier post resolved the problem.  Next step will be to upgrade to OL2007 and get rid of the public folder on Exchange.  Thanks to you too Gen Lin for your input.
    Dwayne D. Lenca
    Monday, August 15, 2011 6:40 PM