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Mouse and keyboard freeze - Sleep/Hibernate Issue at times RRS feed

  • Question

  • Computer: HP A6333W

    Op System: Windows 7 32-bit

    Mouse: PS/2

    Keyboard: PS/2

    I have searched throughout the forum but was unable to find a solution to my dilemma. Any help will be greatly appreciated.

    I understand there are some issues regarding the sleep/hibernate settings and "waking" up. For some reason, since yesterday, the mouse freezes. Sometimes this is after sleep mode and sometimes the keyboard is also involved. Twice it occured while on the internet reading an article.

    I have tried the solutions posted (ie unplug the mouse/keyboard, restart, etc). I have checked power settings, drivers, and tried all suggestions I could find with no success. The only way I am able to resume operation is to shut down, power up, enter into setup, restore defaults, and then proceed with start up. This doesn't always work on the first attempt, but it has been the most successful solution for now. Even when shutting down, I cannot fully restart until I enter setup (F10) and set defaults. I ran Windows 7 upgrade advisor to see if there appeared some new compatibility issue, but found nothing.

    If anyone has a suggestion on how to fix this issue, I would be SO THANKFUL!!!!!!!

    Monday, May 2, 2011 9:22 PM

Answers

  • Hi,

    Thanks for the post!

    Enter into the Safe Mode, does the problem exist here?

    Also try a Clean Boot, disable all non-Microsoft services to check if it works.

    Open your task manager, Performance tab, how about the CPU work when you have the freeze?

    Since this behavior happened recently, do you have a backup? You can do a system restore to the former time point.

    Regards,

    Miya


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    • Marked as answer by Miya Yao Wednesday, May 11, 2011 4:53 AM
    Wednesday, May 4, 2011 8:33 AM