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Local area code issues RRS feed

  • Question

  • Hi,

    Just taken on a client that's using Skype for Business currently until they are moved onto the platform we use and have needed to setup a new user for them in the interim.

    What is happening is that the user (and 1 other in the company) is needing to always dial the local area code for calls within the same state (Queensland) whereas everyone else in the company doesn't need to.

    Everyone has a Queensland number. 

    Any ideas on what it could be?

    Friday, September 7, 2018 12:07 AM

All replies

  • Hi Newton,

    Do you mean there are two users using SFB in your environment, when they try to do a PSTN call to the same state users with SFB client, they need to dial the local area code?

    By default, only for long-distance calls need to dial with area code and subscriber number. About this issue, I suggest you could try to check the voice policy assigned to the affected users, make sure the policy set Queensland area code as local. 
    In addition, you need to check the Phone Number assigned to the affected users, make sure the phone number is the Queensland local number.

    The relationships between voice policy、PSTN Usages and Routes in SFB you could refer to the following picture:


    Best Regard,
    Evan

    • Edited by woshixiaobai Friday, September 7, 2018 3:22 AM
    • Proposed as answer by woshixiaobai Monday, September 10, 2018 7:56 AM
    Friday, September 7, 2018 3:21 AM
  • Hi Newton,

    Have a look at what Dial Plan is assigned to a user who doesn't need to dial the local area code, and then at the users who have to dial the local area code.

    Users who aren't needing to dial the local area code will have a dial plan assigned to them that includes a normalisation rule for the local area code.

    For example:

    Pattern '^([2-9]\d{7})$' -Translation '+617$1'

    So if the above normalisation is present in a dial plan assigned to a user, when they dial a local area code, the number will be translated to +617 + the number, minus the leading 0.

    Hope this helps,

    Steve

    • Proposed as answer by woshixiaobai Monday, September 10, 2018 7:57 AM
    Friday, September 7, 2018 10:58 AM
  • Deleted
    Monday, September 10, 2018 2:36 AM
  • Hi Newton,,

    Is there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regard,
    Evan
    Monday, September 10, 2018 7:57 AM
  • Hi Newton,,

    Is there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regard,
    Evan
    Monday, September 17, 2018 5:50 AM