Cursor not working in Word RRS feed

  • Question

  • My computer had an upgrade completed yesterday and now my cursor is no longer working in Word. I currently run windows 8.1 and Word 2010. After the upgrade took place on my computer, the cursor does not work. I've read different suggestion about going to redegit and following some directions but those things are not working besides I don't have all the folders mentioned in those suggestion.

    Sunday, July 26, 2015 12:18 PM


  • Hi,

    According to your description, my understanding is that the cursor disappeared in Word 2010. Was this issue occurred with every file or the particular file?

    If this issue only with the particular file, please try the method that I copied here:


    Copy the entire document into a new, freshly opened, blank document, leaving behind ALL the formatting.  DO NOT transfer any of the old formatting to the new document.

    After the "text only" is copied into the fresh document the cursor resumes its proper functioning and can always be seen as it should be when using the arrow keys.

    Then manually reformat your document the way you want it to be formatted. (Font type, font size, tabs, italics, line spacing, etc...)

    Any new text you copy and paste into your document, make sure you paste it as text only without its outside formatting or you run the risk of re-corrupting your document and losing your cursor again.



    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    If this issue with every file, even a black file, please try to delete the Word data and Word option key and check if it helps. (PS: If you did not try this method)


    Hope it's helpful.


    George Zhao
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by George123345 Monday, August 3, 2015 8:16 AM
    • Edited by George123345 Wednesday, August 5, 2015 2:02 AM
    • Marked as answer by George123345 Wednesday, August 5, 2015 2:02 AM
    Monday, July 27, 2015 5:11 AM