Unable to download the Digital Copy of my movies because I "Need to upgrade security components of Windows Media Player" RRS feed

  • Question

  • I need some help and Microsoft so far has not been helpful in the slightest. When I buy movies these days, I almost always buy the BD/DVD/Digital Copy option because I like having the movies on my computer. Anyway, the first few I downloaded, I did through iTunes, but I found I would much prefer the Windows Media format instead. So I tried to download the next one in the Windos Media format and I got the following message;

    You must upgrade security components of Windows Media Player so you can play protected files on your computer. To upgrade please follow the instructions below:

    • Step 1: Click here to get the security upgrade.
    • Step 2: After the upgrade is complete click the "Next" button below.


    When I click on that link, it brings me to an upgrade page and tells me to click the 'Upgrade' button. However, the upgrade button is greyed out and doesn't work. I am becoming increasing upset over this. I would really appreciate someone from Microsoft replying to me and letting me know how I can fix this.

    Saturday, December 31, 2011 4:19 PM


  • Well, nevermind. I did a google search for 'windows media player 11 security upgrade' and found a different spot on the Microsoft page that had a download that appears to work. Not sure if it's the one that was intended, but it works so I'm...less upset.

    • Marked as answer by Sabrina Shen Tuesday, January 3, 2012 7:17 AM
    Saturday, December 31, 2011 4:45 PM