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Event 1001 BugCheck RRS feed

  • Question

  • Received following error with random crash and memory dump:

    (Hyperlinks removed for submission where indicated)

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          7/8/2015 7:31:57 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      IVAN-PC
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070815-18735-01.
    Event Xml:
    <Event xmlns=-----hyperlink removed---->
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-07-09T02:31:57.000000000Z" />
        <EventRecordID>47278</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>IVAN-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)</Data>
        <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
        <Data Name="param3">070815-18735-01</Data>
      </EventData>
    </Event>

    System Info:

    Windows 7 Home Premium Service Pack 1

    64 Bit

    Processor: Intel Core i7-3930K @ 3.20 GHz

    Ram: 32 GB

    Last installed update was KB3063858

    Event preceded by crash the previous day:

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          7/8/2015 7:31:49 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Ivan-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns=-----hyperlink removed---->
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2015-07-09T02:31:49.746021500Z" />
        <EventRecordID>47252</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Ivan-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">30</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Thursday, July 9, 2015 2:52 AM

Answers

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Thursday, July 9, 2015 11:44 AM
  • Hi,

    Without actual DUMP file, we could provide some basic troubleshooting techniques, since in most of cases a faulty device driver or system service might be responsible for this error. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. If not, try updating recently installed driver first (especially video adapter driver). Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, July 13, 2015 1:23 AM

All replies

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Thursday, July 9, 2015 11:44 AM
  • Hi,

    Without actual DUMP file, we could provide some basic troubleshooting techniques, since in most of cases a faulty device driver or system service might be responsible for this error. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. If not, try updating recently installed driver first (especially video adapter driver). Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, July 13, 2015 1:23 AM