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Cannot uninstall a program RRS feed

  • Question

  • I have WIN 10 Home  Version  10.0.18363 Build 18363.

    I just installed a docx to doc converter by Abdio.  In installed into  Program Files (x86).  I tried to uninstall using  "Add or Remove Programs", Apps and Features. I get "cannot open INSTALL.LOG.  The log is there, I can open it.

    Any help would be appreciated.

    Thanks

    Sunday, March 15, 2020 3:04 AM

All replies

  • Hello,

    Could you tell me, if you tried to follow the steps described in the next article?

    Fix problems with programs that can't be installed or uninstalled




    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    Sunday, March 15, 2020 4:09 AM
  • I took the radical step of doing a system restore.  My last restore point was 3/11/20.  The restore took about one hour.  The install I wanted to uninstall was gone.  The system is now very slow as it is downloading the MS updates (I think) that were undone by the system restore.   Cannot open Windows Defender and MalwateBytes.

    Hovering over Windows Defender, I get the message "Actions Recommended"

    Next time something like this happens I will use the link offered in the first reply


    Sunday, March 15, 2020 1:43 PM
  • Hello,

    Please, provide a log of the third-party anti-virus utility FRST according to the following instruction:
    - Download Farbar Recovery Scan Tooland save it on the desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

        • Run the program by double-clicking. When the program starts, click Yes to agree with a warning.
        • Ensure that Optional Scan is checked "List BCD" , "Driver MD5" and"Addition.txt".

        • Press Scan button to run the tool...
        • It will generate a log (FRST.txt) in the same location it was run from.
      • The tool will also make a log named (Addition.txt).
      • Please attach it in the next message as a link to downloading from the file storage (e.g. onedrive).



    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Edited by SQx Sunday, March 15, 2020 4:52 PM updated
    Sunday, March 15, 2020 4:51 PM
  • I have created Addition.txt

    I don't know how to 

          Please attach it in the next message as a link to downloading from the file storage (e.g. onedrive).

          I thinkonedrive is MS cloud.  I do not use it.  I don't how to access it.

    Sunday, March 15, 2020 5:22 PM
  • You can use the same login for Onedrive as you use for the TechNet forum.

    P.S. You can also provide a link to your logs by uploading them to Google Disk file storage or another.

    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    Sunday, March 15, 2020 6:17 PM
  • OK I uploaded it to onedrive into myfiles.

    I did not need a password.  I have no idea how you can get it.  where do I find the link for you?

    Sunday, March 15, 2020 6:28 PM
    1. On the OneDrive website, select the file or folder you want to share.
    2. Click the Share button (at the top). ...
    3. Click Copy Link.

      For example:


    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Edited by SQx Sunday, March 15, 2020 9:09 PM updated
    Sunday, March 15, 2020 9:08 PM
  •  https://1drv.ms/t/s!AmuGKRc4xpePgg5P-SK4S8dsx0Pu
    Sunday, March 15, 2020 9:16 PM
  • 1) Could you please also share the FRST.txt file?

    2) Could you see if there is a dump (c:\Windows\MEMORY.dmp) or mini-dumps (c:\Windows\Minidump\*.dmp)?

    System logs contain entries about your system crashes.

    Error: (03/15/2020 10:58:35 AM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 10:27:32 AM on ‎3/‎15/‎2020 was unexpected.
    
    Error: (03/15/2020 10:27:32 AM) (Source: EventLog) (EventID: 6008) (User: )
    Description: The previous system shutdown at 10:20:04 AM on ‎3/‎15/‎2020 was unexpected.


    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    • Edited by SQx Sunday, March 15, 2020 9:45 PM updated
    Sunday, March 15, 2020 9:42 PM
  • FRST.txt loaded.  There are no memory or mini dumps
    Sunday, March 15, 2020 9:52 PM
  • https://1drv.ms/t/s!AmuGKRc4xpePgg_WU5oaW-WemdmX?e=mV3ePW
    Sunday, March 15, 2020 9:54 PM
  • Thank you, you can remove these logs (FRST.txt and Addition.txt) from OneDrive.

    Most likely the problem is related to MBAM.

    Error: (03/15/2020 11:28:57 AM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: mbam.exe, version: 4.0.0.524, time stamp: 0x5e2b64ad
    Faulting module name: Qt5Core.dll, version: 5.13.2.0, time stamp: 0x5e13651a
    Exception code: 0xc0000005
    Fault offset: 0x0000000000226307
    Faulting process id: 0x2dc8
    Faulting application start time: 0x01d5fade70c77ca5
    Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
    Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
    Report Id: bbbf22e4-e07c-4b13-b214-4987abd1fe91
    Faulting package full name: 
    Faulting package-relative application ID:

    Please specify if the problem is reproduced in clean boot mode?


    Avis de non-responsabilité:
    Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.

    Bien cordialement, Andrei ...

    MCP

    Sunday, March 15, 2020 10:37 PM