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Unable to open DPM application Error 919 RRS feed

  • Question

  • Hi,

    I am not able to open DPM application, gets error ID 919. All the required services are running fine. 

    Version 4.2.1417.0

    Below the error message:

    Connection to the DPM service has been lost.

    Review the application event log for information about a possible service shutdown. Verify that the following services are not disabled on the DPM server:
                DPM
                DPM Replication Agent
                Virtual Disk Service
                Volume Shadow Copy
                
            Also verify that the following SQL services are not disabled for the DPM's SQL instance:
                SQLAgent$<SQL instance name>
                MSSQL$<SQL instance name>

    ID: 919

    Please help

    Thursday, August 18, 2016 12:33 PM

All replies

  • Thank you EugeneLeitan.

    I did go through these blogs earlier but it didnt help.

    Thursday, August 18, 2016 3:17 PM
  • Hi,

    I see below errors in logs MSDPMCurr.errlog

    WARNING Caught unhandled exception : Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: Couldn't access DataSourceInfo '80354d22-2360-40b7-b265-02e22bb5776a' in the database
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.DB.Catalog.IntegrityCheck(Boolean condition, String message, ErrorCode dbErrorCode)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.DataSourceInfo.GetDataSourceInfo(SqlContext ctx, Guid datasourceIdLocal)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.IsReferentialDatasource(IList`1 listLogicalReplicas, DbContext ctx)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.Replica.Replica.GetAllLogicalReplicaOnPhysicalReplica(DbContext ctx, Guid physicalReplicaId, Boolean readOnlyActiveReplicaForReferentialDS)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetAllLogicalReplicaOnPhysicalReplica(Guid physicalReplicaId, Boolean readOnlyActiveReplica)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.RaiseReplicaStatusAlertsOnReplicaRefresh(Guid physicalReplicaIdPassed)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.Prm.Alerts.AlertsHelper.RaiseReplicaStatusAlertsOnReplicaRefresh(Guid physicalReplicaIdPassed)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.RefreshReplica(Guid replicaIdPassed, Boolean onStartup)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.Rhl.ReplicaAreaSetManagerHelper.InternalRefreshOnStartup()
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.Rhl.ReplicaAreaSetManagerHelper.Refresh()
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.Intent.IntentTranslator.IntentRestart()
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ThreadHelper.ThreadStart()
    8384 8704 08/23 12:31:30.713 68 DpmThreadPool.cs(149) WARNING Attempting to write error to the event log Couldn't access DataSourceInfo '80354d22-2360-40b7-b265-02e22bb5776a' in the database
    8384 8704 08/23 12:31:30.713 02 EventManager.cs(143) NORMAL Logging event to NT log from DpmThreadPool.cs(163): FatalServiceError
    8384 8704 08/23 12:31:30.760 68 DpmThreadPool.cs(170) WARNING Attempting to invoke Watson
    8384 8704 08/23 12:31:30.791 09 everettexception.cpp(761) CRITICAL Exception Message = Couldn't access DataSourceInfo '80354d22-2360-40b7-b265-02e22bb5776a' in the database of type Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException, process will terminate after generating dump

    I had restored DB from backup does this mean backup file itself is corrupted? If yes, what would be my next step?

    Tuesday, August 23, 2016 12:46 PM