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Windows Vista Home premium Not loading....period. RRS feed

  • Question

  • I have a new Sony Vaio just over one month old. Warranty out. Anyhoo, my wife was on the Net and she states the screen went black and when she rebooted there was a blue screen. I am thinking a hard drive crashed? Could someone help me out? Please!!!!!     

     

    Tuesday, May 13, 2008 11:48 PM

Answers

  • GJ

     

    We will at least need the error message on the blue screen?

    Have you tried booting to Safe Mode?

     

    Start the computer, press and hold th F8 Key until you see a black screen with a menu. What are all of the options there?

     

    Let us know.

     

     


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    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience

    Wednesday, May 14, 2008 11:53 PM
    Moderator