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Unexpected bluescreen shutdown Windows 7 RRS feed

  • Question

  • Hi there,

     

    I have been experiencing a recurring bluescreen error and I was wondering if you guys could help me out at all.

    The error messages I get are all along the lines of:

     

    <!-- @page { margin: 2cm } P { margin-bottom: 0.21cm } -->

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 5129

     

    Additional information about the problem:

    BCCode: 7f

    BCP1: 0000000000000008

    BCP2: 0000000080050033

    BCP3: 00000000000006F8

    BCP4: FFFFF80002C4DEC8

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

     

    Files that help describe the problem:

    C:\Windows\Minidump\081210-11312-01.dmp

    C:\Users\OEM\AppData\Local\Temp\WER-16015-0.sysdata.xml

     

    I have uploaded the minidump files to skydrive : http://cid-75e6144ecd780ca6.office.live.com/self.aspx/Minidump/Dump.zip

    I have tried updating all of the drivers, but that hasn't fixed anything so far.  Generally, but not always, the crash occurs when I am playing a video game, so I thought it might have something to do with the display drivers, but I'm not sure.

    Here are some details about my computer as well, if that's of any use:

    Component Details Subscore Base score
    Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 7.4
    7.4
      Determined by lowest subscore
    Memory (RAM) 12.0 GB 7.5
    Graphics ATI Radeon HD 5800 Series 7.8
    Gaming graphics 4083 MB Total available graphics memory 7.8
    Primary hard disk 17GB Free (75GB Total) 7.7
    Windows 7 Professional

    System  
      Manufacturer OEM
      Model OEM
      Total amount of system memory 12.0 GB RAM
      System type 64-bit operating system
      Number of processor cores 4
    Storage  
      Total size of hard disk(s) 1006 GB
      Disk partition (C:) 17 GB Free (75 GB Total)
      Disk partition (D:) 871 GB Free (932 GB Total)
      Media drive (E:) CD/DVD
    Graphics  
      Display adapter type ATI Radeon HD 5800 Series
      Total available graphics memory 4083 MB
            Dedicated graphics memory 1024 MB
            Dedicated system memory 0 MB
            Shared system memory 3059 MB
      Display adapter driver version 8.753.0.0
      Primary monitor resolution 1920x1080
      DirectX version DirectX 10
    Network  
      Network Adapter Realtek PCIe GBE Family Controller
    Notes  
     

    The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

     

     

    This is quite frustrating, so any help with this would be much appreciated.

     

    Cheers,

    Romain.

     

    Monday, August 23, 2010 5:54 AM

Answers

All replies

  • Since the issue still exists after reformatting the hard drive and reinstalling Windows 7, the issue should be mainly caused by hardware or device driver.

     

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    • Proposed as answer by Linda Yan Wednesday, August 25, 2010 6:33 AM
    Monday, August 23, 2010 6:48 AM
  • Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, August 23, 2010 12:37 PM
  • Already posted this link in the first post, but here it is again :)

    http://cid-75e6144ecd780ca6.office.live.com/self.aspx/Minidump/Dump.zip?sa=569722006&lc=5129

    Tuesday, August 24, 2010 7:04 AM
  • The blue screens you are experiencing are most likely from ZoneAalrm.

    I would suggest to uninstall ZoneAlarm and see if the blue screens resolve.

    Previous thread, same issue, ZoneAlarm involved:

    http://social.answers.microsoft.com/Forums/en/w7repair/thread/e94de527-183f-4227-9749-072ba0e7769f

    If you want to leave ZoneAlarm intact, try the following hotfix:

    http://support.microsoft.com/kb/981180/en-us

    There is a link at the top of the article to request the hotfix.

     

     

    • Proposed as answer by Andre.Ziegler Tuesday, August 24, 2010 11:48 PM
    • Marked as answer by Romain M Thursday, August 26, 2010 7:02 AM
    Tuesday, August 24, 2010 12:33 PM
  • I agree auggy here. vsdatant.sys = Zonealarm.

    Remove it and use the internal Firewall of Windows.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, August 24, 2010 11:48 PM
    Tuesday, August 24, 2010 2:39 PM
  •  I'll try the hotfix first, and if that doesn't resolve this problem then I'll unistall Zonealarm.

    Thanks so much for your help guys. I'll keep you posted if the problem persists.

     

    Tuesday, August 24, 2010 9:46 PM