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Logitech mouse issues RRS feed

  • Question

  • I'm having troubles with logitech mouse on my HP laptop, when I plug in the mouse it says USB device is not recognized. This issue happened a few days ago.
    Sunday, December 10, 2017 7:08 AM

Answers

  • Download USBDeview (the download link it towards the bottom of the page).

    Unplug the mouse. Open USBDeview and right click any entries for Logitech mouse and uninstall, do that for all Logitech mouse entries. Reboot and try again see if that helps.

    • Marked as answer by cdnauow Monday, December 11, 2017 6:37 AM
    Sunday, December 10, 2017 12:26 PM
  • Hi,

    Sometime a corrupted driver can cause issues, so uninstall the mouse driver and let Windows detect it.

    Right click start choose Device Manager, expand 'Mice and other point devices', on the mouse double click it to bring up properties, go to the Drivers tab, click Uninstall. Then restart.

    If it still shows that USB device is not recognized, please try to restart computer.

    In addition, have you ever configured any Power plan? I suggest to check it, maybe your machine has a power plan that limiting USB port when it is plugged in energy source.

    More information:

    Mouse, touchpad, and keyboard problems in Windows:

    https://support.microsoft.com/en-us/help/17417/windows-mouse-touchpad-keyboard-problems

    USB Device Not Recognized in Windows 10/8/7

    http://www.thewindowsclub.com/usb-device-not-recognized

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    • Edited by Tony_TaoModerator Monday, December 11, 2017 2:11 AM
    • Marked as answer by cdnauow Monday, December 11, 2017 6:37 AM
    Monday, December 11, 2017 2:10 AM
    Moderator

All replies

  • Download USBDeview (the download link it towards the bottom of the page).

    Unplug the mouse. Open USBDeview and right click any entries for Logitech mouse and uninstall, do that for all Logitech mouse entries. Reboot and try again see if that helps.

    • Marked as answer by cdnauow Monday, December 11, 2017 6:37 AM
    Sunday, December 10, 2017 12:26 PM
  • Hi,

    Sometime a corrupted driver can cause issues, so uninstall the mouse driver and let Windows detect it.

    Right click start choose Device Manager, expand 'Mice and other point devices', on the mouse double click it to bring up properties, go to the Drivers tab, click Uninstall. Then restart.

    If it still shows that USB device is not recognized, please try to restart computer.

    In addition, have you ever configured any Power plan? I suggest to check it, maybe your machine has a power plan that limiting USB port when it is plugged in energy source.

    More information:

    Mouse, touchpad, and keyboard problems in Windows:

    https://support.microsoft.com/en-us/help/17417/windows-mouse-touchpad-keyboard-problems

    USB Device Not Recognized in Windows 10/8/7

    http://www.thewindowsclub.com/usb-device-not-recognized

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    • Edited by Tony_TaoModerator Monday, December 11, 2017 2:11 AM
    • Marked as answer by cdnauow Monday, December 11, 2017 6:37 AM
    Monday, December 11, 2017 2:10 AM
    Moderator