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Windows 8.1 updates hangs on "Checking for updates" RRS feed

  • Question

  • Good day all, When trying to do a windows update on the my laptop, it just hangs on "Checking for updates" and it has been saying checking for updates for the past 72 hours. Windows 8.1 Pro.
    Friday, October 14, 2016 7:41 AM

Answers

  • Hi ,

    Are you in a domain environment or workgroup?

    If you are in a domain environment, your network administrator can control updates in your network environment using WSUS and group polices. Please contact your network administrator for help.

    If you are in a workgroup environment, for Windows update issue, please take the following step to fix it, if there is any antivirus software installed ,please turn them off temporarily to have a check:
    1.Run the built-in troubleshoot tool to have  a diagnostic :
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.
    2.Clear the windows update cache.
    net stop wuauserv
      cd %systemroot%\SoftwareDistribution
      ren Download Download.old
      net start wuauserv
      Restart the machine and manually check for updates again
    3.Try the fixit tool to reset Windows update Components
     How do I reset Windows Update components?
    https://support.microsoft.com/en-us/kb/971058

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 17, 2016 7:24 AM
  • Hello,

    Please try the Windows Update Automated Troubleshooter and see if it helps you:

    http://go.microsoft.com/fwlink/?linkid=260622

    Hope this helps, Good luck :)

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Friday, October 14, 2016 10:10 AM

All replies

  • Hello,

    Please try the Windows Update Automated Troubleshooter and see if it helps you:

    http://go.microsoft.com/fwlink/?linkid=260622

    Hope this helps, Good luck :)

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Friday, October 14, 2016 10:10 AM
  • Hi ,

    Are you in a domain environment or workgroup?

    If you are in a domain environment, your network administrator can control updates in your network environment using WSUS and group polices. Please contact your network administrator for help.

    If you are in a workgroup environment, for Windows update issue, please take the following step to fix it, if there is any antivirus software installed ,please turn them off temporarily to have a check:
    1.Run the built-in troubleshoot tool to have  a diagnostic :
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.
    2.Clear the windows update cache.
    net stop wuauserv
      cd %systemroot%\SoftwareDistribution
      ren Download Download.old
      net start wuauserv
      Restart the machine and manually check for updates again
    3.Try the fixit tool to reset Windows update Components
     How do I reset Windows Update components?
    https://support.microsoft.com/en-us/kb/971058

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 17, 2016 7:24 AM
  • Hi,

    Thank you all for the replies. I actually cleared the update cache and it did indeed help resolve the issue.

    Thanks.

    Wednesday, December 14, 2016 9:41 AM