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Windows 7 updates does not download, if showing N number of updates available, it won't download & downloading never ends with 0% progress RRS feed

  • Question

  • Hi Guys, Windows 7 security updates does not download, if showing N number of updates, it won't download and the downloading shows life forever.\<o:p></o:p>

    This problem has found in Windows 7 Ent and Windows 7 Ent SP1 in clean formatted PC with windows Activated and Domain not joined. Tried on several PCs and either it won't ever start or it will be showing 112 or 114 updates but it won’t ever download. Domain joined PCs have different story, because GP options are enforced. There is no WSUS or patch management software yet on network. <o:p></o:p>

    I am purely looking for an answer for this problem of Windows Update either not initiating at all if ever it is showing number of updates to be installed, it never them downloaded and downloading screen with 0% activity is running forever. Please share any experiences and solutions. If there is a KB about it please refer. <o:p></o:p>

    Any or all help is appreciated. Regards.<o:p></o:p>

    Mughal<o:p></o:p>


    MCTS,MCITP


    • Edited by AMughal Wednesday, May 4, 2016 6:10 AM Title needed modification
    Wednesday, May 4, 2016 6:08 AM

Answers

  • Hi,

    First, I would like to confirm if there is any security application or firewall installed on these PCs?

    Please check if there is any windows update server defined in this registry key:

    Wuserver set in registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    If so, please clear it and check the update again.

    In addition, the downloading issue can be related to BITS service, please check the status off BITS service and restart to see the results. If this service cannot work, repair it by exporting from the PC which has Windows Update working fine, and importing the registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS

    Try to reset Windows update components also by this hotfix:

    https://support.microsoft.com/en-us/kb/971058/en-us

    We can also see if everything can work fine in Clean boot mode:

    How to perform a clean boot
    http://support.microsoft.com/kb/929135

    If still we cannot get Windows update work fine, post back the Windowsupdate.log under %windir% onto Onedrive or similar network file share service and share the link here for our research.


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    Wednesday, May 4, 2016 8:30 AM
    Owner