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I can't click on my desktop and taskbar.. RRS feed

  • Question

  • I can't click on my desktop and taskbar.. and when I tried to right click it freezes up. before this happened I was removing a (url) malware virus and after restarting my laptop, I can't click on my desktop icons and taskbar anymore. I can't do anything on my laptop. what shall I do? please help.
    Monday, September 14, 2015 12:47 AM

Answers

  • Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.




    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by jim-xu Saturday, September 26, 2015 11:53 PM
    • Marked as answer by Michael_LS Thursday, October 1, 2015 1:38 AM
    Monday, September 14, 2015 1:19 AM
  • Chances are the remnants of the malware (like the malware file links that doesn't exist as it has been removed) may cause the issue. Did you try performing clean boot? 

    https://support.microsoft.com/en-us/kb/929135


    Balaji Kundalam

    • Proposed as answer by jim-xu Saturday, September 26, 2015 11:54 PM
    • Marked as answer by Michael_LS Thursday, October 1, 2015 1:38 AM
    Tuesday, September 22, 2015 2:14 AM

All replies

  • Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.




    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by jim-xu Saturday, September 26, 2015 11:53 PM
    • Marked as answer by Michael_LS Thursday, October 1, 2015 1:38 AM
    Monday, September 14, 2015 1:19 AM
  • Hi arcs,

    Thank you for your question.

    Please check if you could enter Windows safe mode, then run the system recovery by the following link:

    http://windows.microsoft.com/en-us/windows/start-system-restore-command-prompt#1TC=windows-7 

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Tuesday, September 15, 2015 7:20 AM
  • by now you must have understood that...you need to back up the data...if any...or reimage the PC!

    BasementMouse


    Tuesday, September 15, 2015 10:10 AM
  • Chances are the remnants of the malware (like the malware file links that doesn't exist as it has been removed) may cause the issue. Did you try performing clean boot? 

    https://support.microsoft.com/en-us/kb/929135


    Balaji Kundalam

    • Proposed as answer by jim-xu Saturday, September 26, 2015 11:54 PM
    • Marked as answer by Michael_LS Thursday, October 1, 2015 1:38 AM
    Tuesday, September 22, 2015 2:14 AM