locked
Autodiscover not working from the outside RRS feed

  • Question


  • Using the remote connectivity tester I get the following;
     
    Testing RPC/HTTP connectivity.
     

    The RPC/HTTP test failed.
     

    Test Steps
     
    ExRCA is attempting to test Autodiscover for kmagyar@xxxxxx.com.
     
     
    Autodiscover was tested successfully.
     

    Test Steps
     


    Attempting each method of contacting the Autodiscover service.
     
     
     
     
    The Autodiscover service was tested successfully.
     
     
     
     
     
     
     
     

    Test Steps
     
     Attempting to test potential Autodiscover URL https://xxxxx.com/AutoDiscover/AutoDiscover.xml
     
    Testing of this potential Autodiscover URL failed.
     
     Test Steps
     


    Attempting to resolve the host name xxxxxx.com in DNS.
     
     
     
     
    The host name resolved successfully.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    IP addresses returned: xxxx.xxxx.xxxx.xxxx
     
     
     
     
     
     

    Testing TCP port 443 on host xxxxxx.com to ensure it's listening and open.
     
     
     
     
    The port was opened successfully.
     
     
     
     
     
     
    Testing the SSL certificate to make sure it's valid.
     
     
     
     
    The SSL certificate failed one or more certificate validation checks.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    ExRCA is attempting to obtain the SSL certificate from remote serverxxxxxx.com on port 443.
     
     
     
     
    ExRCA successfully obtained the remote SSL certificate.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
     
     
     
     
     
     

    Validating the certificate name.
     
     
     
     
    Certificate name validation failed.
     
     
     
     
    <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl00_ctl02_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label>
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Host name xxxxxx.com doesn't match any name found on the server certificate .
     
     
     
     
     
     
     
     
     
     

    Attempting to test potential Autodiscover URL https://autodiscover.xxxxxx.com/AutoDiscover/AutoDiscover.xml
     
     
     
     
    Testing of this potential Autodiscover URL failed.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    Attempting to resolve the host name autodiscover.xxxxxx.com in DNS.
     
     
     
     
    The host name couldn't be resolved.
     
     
     
     
    <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label>
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Host autodiscover.xxxxxx.com couldn't be resolved in DNS InfoDomainNonexistent.
     
     
     
     
     
     
     
     

    Attempting to contact the Autodiscover service using the HTTP redirect method.
     
     
     
     
    The attempt to contact Autodiscover using the HTTP Redirect method failed.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    Attempting to resolve the host name autodiscover.xxxxx.com in DNS.
     
     
     
     
    The host name couldn't be resolved.
     
     
     
     
    <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl02_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label>
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Host autodiscover.xxxxxx.com couldn't be resolved in DNS InfoDomainNonexistent.
     
     
     
     
     
     
     
     

    Attempting to contact the Autodiscover service using the DNS SRV redirect method.
     
     
     
     
    ExRCA successfully contacted the Autodiscover service using the DNS SRV redirect method.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    Attempting to locate SRV record _autodiscover._tcp.xxxxx.com in DNS.
     
     
     
     
    The Autodiscover SRV record was successfully retrieved from DNS.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    The Service Location (SRV) record lookup returned host mail.xxxxxxxx.com.
     
     
     
     
     
     

    Attempting to test potential Autodiscover URL https://mail.xxxxxx.com/Autodiscover/Autodiscover.xml
     
     
     
     
    Testing of the Autodiscover URL was successful.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    Attempting to resolve the host name mail.xxxxxx.com in DNS.
     
     
     
     
    The host name resolved successfully.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    IP addresses returned: xxx.xxx.xxx.xxx
     
     
     
     
     
     

    Testing TCP port 443 on host mail.xxxxxx.com to ensure it's listening and open.
     
     
     
     
    The port was opened successfully.
     
     
     
     
     
     
    Testing the SSL certificate to make sure it's valid.
     
     
     
     
    The certificate passed all validation requirements.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    ExRCA is attempting to obtain the SSL certificate from remote server mail.xxxxxx.com on port 443.
     
     
     
     
    ExRCA successfully obtained the remote SSL certificate.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Remote Certificate Subject: CN=xxxxxx.com, OU=Domain Control Validated, O=xxxxxx.com, Issuer: SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US.
     
     
     
     
     
     

    Validating the certificate name.
     
     
     
     
    The certificate name was validated successfully.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Host name mail.xxxxxx.com was found in the Certificate Subject Alternative Name entry.
     
     
     
     
     
     

    Certificate trust is being validated.
     
     
     
     
    The certificate is trusted and all certificates are present in the chain.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    ExRCA is attempting to build certificate chains for certificate CN=xxxxxx.com, OU=Domain Control Validated, O=xxxxxx.com.
     
     
     
     
    One or more certificate chains were constructed successfully.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    A total of 1 chains were built. The highest quality chain ends in root certificate OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
     
     
     
     
     
     

    Analyzing the certificate chains for compatibility problems with versions of Windows.
     
     
     
     
    Potential compatibility problems were identified with some versions of Windows.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
     
     
     
     
     
     
     
     

    Testing the certificate date to confirm the certificate is valid.
     
     
     
     
    Date validation passed. The certificate hasn't expired.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    The certificate is valid. NotBefore = 9/29/2010 8:03:56 PM, NotAfter = 9/29/2013 3:16:02 PM
     
     
     
     
     
     
     
     

    Checking the IIS configuration for client certificate authentication.
     
     
     
     
    Client certificate authentication wasn't detected.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Accept/Require Client Certificates isn't configured.
     
     
     
     
     
     

    Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
     
     
     
     
    ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    ExRCA is attempting to retrieve an XML Autodiscover response from URL https://mail.xxxxxx.com/Autodiscover/Autodiscover.xml for user kmagyar@xxxxxx.com.
     
     
     
     
    The Autodiscover XML response was successfully retrieved.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Autodiscover Account Settings
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

    Autodiscover settings for Outlook Anywhere are being validated.
     
     
     
     
    ExRCA validated the Outlook Anywhere Autodiscover settings.
     
     
     
     
     
     
    Attempting to resolve the host name mail.xxxxxxxx.com in DNS.
     
     
     
     
    The host name resolved successfully.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    IP addresses returned: xxx.xxx.xxx.xxx
     
     
     
     
     
     

    Testing TCP port 443 on host mail.xxxxxx.com to ensure it's listening and open.
     
     
     
     
    The port was opened successfully.
     
     
     
     
     
     
    Testing the SSL certificate to make sure it's valid.
     
     
     
     
    The certificate passed all validation requirements.
     
     
     
     
     
     
     
     

    Test Steps
     
     
     
     
     
     
     
     

    ExRCA is attempting to obtain the SSL certificate from remote server mail.xxxxxx.com on port 443.
     
     
     
     
    ExRCA successfully obtained the remote SSL certificate.
     
     
     
     
     
     
     
     

    Additional Details
     
     
     
     
    Remote Certificate Subject: CN=xxxxxx.com, OU=Domain Control Validated, O=xxxxxx.com, Issuer: SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US.
     
     
     
     
     
     

    Validating the certificate name.
     
     
     
     
    The certificate name was validated successfully.
     
     
     
     


    Additional Details
     

    Host name mail.xxxxa.com was found in the Certificate Subject Alternative Name entry.
     
     Certificate trust is being validated.
     

    The certificate is trusted and all certificates are present in the chain.
     

    Test Steps
     
     

    ExRCA is attempting to build certificate chains for certificate CN=xxxxxx.com, OU=Domain Control Validated, O=xxxxxx.com.
     

    One or more certificate chains were constructed successfully.
     
     

    Additional Details
     

    A total of 1 chains were built. The highest quality chain ends in root certificate OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
     


    Alyzing the certificate chains for compatibility problems with versions of Windows.
     
    Potential compatibility problems were identified with some versions of Windows.
     
    Additional Details
     
    ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
     

    Testing the certificate date to confirm the certificate is valid.
     

    Date validation passed. The certificate hasn't expired.
     
    Additional Details
     

    The certificate is valid. NotBefore = 9/29/2010 8:03:56 PM, NotAfter = 9/29/2013 3:16:02 PM
     
     Checking the IIS configuration for client certificate authentication.
     

    The test passed with some warnings encountered. Please expand the additional details.
     
     Additional Detail
     
    Client certificate authentication couldn't be determined because an unexpected failure occurred. WinHttpSendRequest failed with error 12002.
     
    Testing HTTP Authentication Methods for URL https://mail.xxxxxx.com/rpc/rpcproxy.dll.
     

    The HTTP authentication test failed.
     
     Additional Details
     
     

    This happened after a failed attemp to go to service pack 2.
     
      We have been having issues with w3svc service causing iis to lockup which is usually fixable by running iisreset or even rebooting.
     
     
    Please let me know what other information I can provide to help resolve this.
     

     



    • Edited by kmagyar Monday, February 20, 2012 2:32 PM
    Saturday, February 18, 2012 9:46 AM

Answers

  • This seems to have resolved the issue. I cannot thank you enough for the suggestion!

    Thanks,

    Keith



    • Marked as answer by kmagyar Saturday, February 18, 2012 2:30 PM
    • Edited by kmagyar Saturday, February 18, 2012 2:40 PM
    Saturday, February 18, 2012 2:14 PM

All replies