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Windows 7 SP1 Pro PC cannot connect to printer shared on a Windows 2008 R2 server

    Question

  • I have some Windows 7 PCs that have this printer downloaded from our Server and occasionally can print to it.  Most of the time it locks the print spooler up and you are unable to restart it.  I checked the logs and found the following under print services.  I've tried multiple drivers and nothing seems to correct it.  Windows 10 PCs print fine.  I took the same driver on the server and loaded it locally and it works fine.  Doesn't make sense.  The driver loaded on the server is for 2008 R2 and is the latest one Konica Minolta has.  I've even tried older versions.  

    Log Name:      Microsoft-Windows-PrintService/Admin

    Source:        Microsoft-Windows-PrintService

    Date:          5/3/2018 8:45:44 AM

    Event ID:      601

    Task Category: Client-side rendering

    Level:         Error

    Keywords:      Client Side Rendering (CSR),Classic Spooler Event

    User:          domain\user

    Computer:      DesktopPC.domain.local

    Description:

    The print spooler failed to download and import the printer driver from \\server into the driver store for driver KONICA MINOLTA C368SeriesPCL. Error code= 800f0242.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

        <EventID>601</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>41</Task>

        <Opcode>12</Opcode>

        <Keywords>0x8000000000008800</Keywords>

        <TimeCreated SystemTime="2018-05-03T12:45:44.345081100Z" />

        <EventRecordID>809</EventRecordID>

        <Correlation />

        <Execution ProcessID="1548" ThreadID="3392" />

        <Channel>Microsoft-Windows-PrintService/Admin</Channel>

        <Computer>GRNUSH232A2HMV.PPI.local</Computer>

        <Security UserID="S-1-5-21-129632720-523521366-19539831-16733" />

      </System>

      <UserData>

        <CSRImportFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

          <DriverSource>\\server</DriverSource>

          <Driver>KONICA MINOLTA C368SeriesPCL</Driver>

          <Error>800f0242</Error>

        </CSRImportFailed>

      </UserData>

    </Event>

    Log Name:      Microsoft-Windows-PrintService/Admin

    Source:        Microsoft-Windows-PrintService

    Date:          5/3/2018 8:45:44 AM

    Event ID:      600

    Task Category: Client-side rendering

    Level:         Error

    Keywords:      Client Side Rendering (CSR),Classic Spooler Event

    User:          SYSTEM

    Computer:      Desktop.domain.local

    Description:

    The print spooler failed to import the printer driver that was downloaded from \\server\print$\x64\PCC\koaxtj__.inf_amd64_neutral_8d025ed74f178b9f.cab into the driver store for driver KONICA MINOLTA C368SeriesPCL. Error code= 800f0242. This can occur if there is a problem with the driver or the digital signature of the driver.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

        <EventID>600</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>41</Task>

        <Opcode>12</Opcode>

        <Keywords>0x8000000000008800</Keywords>

        <TimeCreated SystemTime="2018-05-03T12:45:44.345081100Z" />

        <EventRecordID>808</EventRecordID>

        <Correlation />

        <Execution ProcessID="1548" ThreadID="3392" />

        <Channel>Microsoft-Windows-PrintService/Admin</Channel>

        <Computer>DesktopPC.doamin.local</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <UserData>

        <CSRImportFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

          <DriverSource>\\server\print$\x64\PCC\koaxtj__.inf_amd64_neutral_8d025ed74f178b9f.cab</DriverSource>

          <Driver>KONICA MINOLTA C368SeriesPCL</Driver>

          <Error>800f0242</Error>

        </CSRImportFailed>

      </UserData>

    </Event>

    Thursday, May 03, 2018 4:57 PM

All replies

  • Hi,

    There is a similar issue with you,please refer to it.

    https://social.technet.microsoft.com/Forums/windowsserver/de-DE/4de0cf6f-3e05-4de4-b1f5-349d27b97234/windows-server-2008-r2-trouble-updating-client-kyocera-drivers?forum=winserverprint

    Hope it helps.

    Best Regards,
    Frank


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, May 04, 2018 3:10 AM
  • You will need a digitally signed version of the print driver for point and print to work properly.

    Can you provide the driver that is downloading?  koaxtj__.inf_amd64_neutral_8d025ed74f178b9f.cab ?

    If not open the cab file and extract the CAT file.  Open the properties of the certificates in the CAT and see if there is something missing in the chain to the root certificate.

    Thanks


    Alan Morris formerly with Windows Printing Team

    Tuesday, May 08, 2018 5:50 AM
    Answerer
  • Hi,
    Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

    Best Regards,

    Frank

    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, May 11, 2018 9:55 AM
  • Hi,

    Was your issue resolved? 

    If you resolved it using our solution, please "mark it as answer" to help other community members find the helpful reply quickly.
    If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.
    If no, please reply and tell us the current situation in order to provide further help.


    Best Regards,
    Frank

    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, May 14, 2018 7:59 AM