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Crashing. Keep getting blue screen! RRS feed

  • Question

  • Ok so random times when im world of warcraft im playing then it auto adjusts or blue screen's. Code is 0xa0000001. Message im getting.
     Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033
    BCCode: a0000001
      BCP1: 0000000000000005
      BCP2: 0000000000000000
      BCP3: 0000000000000000
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1
    C:\Windows\Minidump\080411-17690-01.dmp
      C:\Users\Eddy\AppData\Local\Temp\WER-30888-0.sysdata.xml
    Just got it 1 or 2 weeks ago and have friend build it alot of people have told me it's the driver or the windows 7 but not how to fix it. Please help =].
    Thursday, August 4, 2011 10:20 PM

Answers

  • You can get the latest video driver (11.7) for that Radeon card here, assuming you are on Win7 32-bit like that Tiger Direct page implies. Otherwise just pull down the 64-bit version.

    http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx

    Although since it is happening randomly while playing a game, it could be a temperature issue. Make sure the case gets adequate air flow. That might be something to discuss with your friend that built it - are all the case fans connected and running and/or is there room for another one maybe? If you can track down tools to monitor the temperature, that may help you understand if this is just the computer running hot after playing a lot of WoW.

    And there are some free stress testing tools like Prime95 you can run to help figure out if the PC runs hot. Again, your system builder friend may be familiar with those.

    Friday, August 5, 2011 3:18 AM

All replies

  • You can get the latest video driver (11.7) for that Radeon card here, assuming you are on Win7 32-bit like that Tiger Direct page implies. Otherwise just pull down the 64-bit version.

    http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx

    Although since it is happening randomly while playing a game, it could be a temperature issue. Make sure the case gets adequate air flow. That might be something to discuss with your friend that built it - are all the case fans connected and running and/or is there room for another one maybe? If you can track down tools to monitor the temperature, that may help you understand if this is just the computer running hot after playing a lot of WoW.

    And there are some free stress testing tools like Prime95 you can run to help figure out if the PC runs hot. Again, your system builder friend may be familiar with those.

    Friday, August 5, 2011 3:18 AM
  • Hi,
    
    I quite agree with Craig Landi’s advice. You may upgrade graphic driver then check the problem again.
    
    If the issue persists, please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here. We should further research the problem with the mini dump file.
    
    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0 
    


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, August 9, 2011 1:57 AM