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Can't access manage by right clicking computer. RRS feed

  • Question

  • I posted in here http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/f616b934-1248-49e9-b024-820231a7d78d but maybe since it's an older thread no one cees it.

    I have Win7 Ultimate 64 bit installed and lost the ability to right click on computer > manage. When I do this the 'thinking circle' appears for a brief moment then disappears. I can get the management console to open other ways and have tried all the things listed in the thread above.

      I was having another problem with an external drive to show up properly and it was in the space of an hour while chicking disk management that this ability vanished.

    Can someone please help me with this problem?
    Wednesday, October 28, 2009 8:37 PM

Answers

  • Hello, Squirly1:

    I've just taken a look at your log file and I've determined that the application File Minimizer Pictures (http://www.balesio.com/corporate/eng/index.php) may be causing your problem.
    Microsoft MVP Windows Desktop Experience
    • Marked as answer by Squirly1 Tuesday, November 3, 2009 3:18 AM
    Monday, November 2, 2009 10:13 PM
    Answerer

All replies

  • Hi,

     

    Please try the following:

     

    1.    Run SFC to check if there is some file corrupted:

     

    Type the following command in an elevated command prompt, and then press ENTER:

     

    sfc /scannow

     

    2.    I also suspect there may be some conflicts to the operation please boot the system to safe mode and see how it works.

     

    Thanks.


    Nicholas Li - MSFT
    Thursday, October 29, 2009 9:26 AM
  • Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    As per the other thread safe mode is no better.
    Friday, October 30, 2009 3:02 AM
  • Bump!
    Monday, November 2, 2009 8:02 PM
  • Hello, Squirly1:

    I've just taken a look at your log file and I've determined that the application File Minimizer Pictures (http://www.balesio.com/corporate/eng/index.php) may be causing your problem.
    Microsoft MVP Windows Desktop Experience
    • Marked as answer by Squirly1 Tuesday, November 3, 2009 3:18 AM
    Monday, November 2, 2009 10:13 PM
    Answerer
  • Daniel, you're a champ. I uninstalled that and it went back to working without even restarting.  Can you tell me what exactly you saw in that log so that I might be more enlightened?  :-)
    Tuesday, November 3, 2009 3:19 AM
  • You're welcome. :-)

    What I did basically is compare your trace with another trace from a system that is working OK. I saw that one of the last actions was an access to the File Minimizer Pictures shell extension, so I installed that program in a test environment and confirmed that it may very well be the culprit.

    In my former blog I have an article targeted to shell extension developers explaining the technical details of this problem, but it is written in my first language, Spanish: http://rinconwindows.blogspot.com/2007/05/el-caso-de-la-extensin-del-men.html I don't know if a machine translation to English would make the article understandable.

    Hope this helps!
    Microsoft MVP Windows Desktop Experience
    Tuesday, November 3, 2009 10:38 AM
    Answerer
  • In my former blog I have an article targeted to shell extension developers explaining the technical details of this problem, but it is written in my first language, Spanish: http://rinconwindows.blogspot.com/2007/05/el-caso-de-la-extensin-del-men.html.
    That's a great article, Daniel. Thanks for the post! I have an article on troubleshooting shell extensions (using ShellExView), but haven't gone to the depth of debugging & explaining the problem the way you did. BTW, which is your current blog?

    Ramesh Srinivasan, Microsoft MVP [Windows Desktop Experience]
    Tuesday, November 3, 2009 11:59 AM
    Answerer
  • Hi, Ramesh:

    My current blog is at http://msmvps.com/blogs/dmartin/default.aspx
    Microsoft MVP Windows Desktop Experience
    Tuesday, November 3, 2009 2:19 PM
    Answerer
  • Hi All,

     

    Very glad to know the good news! I also hope the information will benefit other users who meet the similar issues.

     

    Thank you again for your time and efforts!


    Nicholas Li - MSFT
    Wednesday, November 4, 2009 7:38 AM