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Cannot install DPM Agent - Error 313 RRS feed

  • Question

  • Hello,
    I am getting the following error installing trying to install an Agent from the DPM server.


    DPM console error:

    Install protection agent on <Client computer>  failed:
    Error 313: The agent operation failed because an error occurred while running the installation program on <client computer>.
    Error details: Unspecified error (0x80004005)
    Recommended action: Review the log files <client comptuer>: [windir]\temp\msdpm*.log and take appropriate action. Retry the operation, and if the error persists, restart the computer and then retry the operation again.

    Errors from the MSDPMAgentInstall.Log on the client computer:
    SetAgentConfig return code = 0x00000000
    AddSecurityGroupsToAuthDB returned Error code = 0x00000000,                                                       dpmserverAccount =  fNtlmAuth = AddSecurityGroupsToAuthDB returned Error code = 0x00000000,                                                       dpmserverAccount =  fNtlmAuth = [0]
    ConfigureFirewall method return hr =0x80004005
    1: __MSDPMSetupError 2: -2147467259 3: 880
    DoMachineSpecificDPMConfiguration return code = 0x80004005
    CustomAction _DoMachineSpecificDPMConfiguration.88BD42D4_8EBE_4E98_B407_81775C1F7E9C returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    Property(S): SOURCEDIR = C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\RA\4.1.3417.0\
    Property(S): SourcedirProduct = {EECBB752-2C6E-45B7-9F18-2327B886309A}
    Property(S): ProductToBeRegistered = 1
    MSI (s) (34:40) [15:17:49:590]: Note: 1: 1708
    MSI (s) (34:40) [15:17:49:590]: Note: 1: 2205 2:  3: Error
    MSI (s) (34:40) [15:17:49:590]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (s) (34:40) [15:17:49:590]: Note: 1: 2205 2:  3: Error
    MSI (s) (34:40) [15:17:49:590]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (34:40) [15:17:49:590]: Product: Microsoft System Center 2012 SP1 DPM Protection Agent -- Installation failed.
    MSI (s) (34:40) [15:17:49:591]: Windows Installer installed the product. Product Name: Microsoft System Center 2012 SP1 DPM Protection Agent. Product Version: 4.1.3313.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
    MSI (s) (34:40) [15:17:49:594]: Deferring clean up of packages/files, if any exist
    MSI (s) (34:40) [15:17:49:594]: MainEngineThread is returning 1603
    MSI (s) (34:9C) [15:17:49:597]: RESTART MANAGER: Session closed.
    MSI (s) (34:9C) [15:17:49:597]: No System Restore sequence number for this installation.

    More info:

    1. Our DPM server is a server 2012.
    2. We are using DPM 2012 SP1.
    3. Our client computer is Server 2008 R2.
         a. Has 17 GB free on C: drive. 

    What I've tried, all of these failed with error 313:

    1. Made a group policy rule that allows all incoming connections on any port from the dpm server. 
    2. Tried disabling the firewall on both the client and DPM server.
    3. Added DPM computer account to DCOM "Launch and Access Permissions" on the client computer and enabled all options.
    Tuesday, October 22, 2013 5:47 PM

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