explorer.exe crash when plug in the iphone to pc via usb RRS feed

  • Question

  • Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Explorer.EXE
      Application Version:    6.1.7600.16385
      Application Timestamp:    4a5bc60d
      Fault Module Name:    ntdll.dll
      Fault Module Version:    6.1.7600.16385
      Fault Module Timestamp:    4a5bdadb
      Exception Code:    c0000005
      Exception Offset:    00028c72
      OS Version:    6.1.7600.
      Locale ID:    1048
      Additional Information 1:    abcc
      Additional Information 2:    abcc8f7853b48d9807d6d51eb1fa5df9
      Additional Information 3:    abcc
      Additional Information 4:    abcc8f7853b48d9807d6d51eb1fa5df9
    Tuesday, July 5, 2011 6:37 PM


  • Hi, 
    Thank you for posting. 
    First, I would like to let you know the ntdll.dll file is a file created by Microsoft that has a description of "NT Layer DLL" and is the file that contains NT kernel functions.
    Regarding the issue, I suggest you may uninstall iTunes, reboot your computer, and reinstall the latest version again.
    If the issue persists, I suggest that you may create a dump file for Explorer.exe:
    To use Windows Task Manager to create a user-mode process dump file in Windows 7, follow these steps: 
    1.	Start Task Manager. To do this, use one of the following methods: 
    •	Right-click an empty area of the task bar, and then click Start Task Manager. 
    •	Press CTRL+SHIFT+ESC.
    2.	Click the Processes tab. 
    3.	Right-click the name of the process that you want, and then click Create Dump File.
    Collapse this imageExpand this image
    If you are prompted for an administrator password or confirmation, type your password or click Continue.
    A dump file for the process is created in the following folder: 
    4.	When you receive a message that states that the dump file was successfully created, click OK.
    Then try to repro the problem, compress the dump file, upload it via SkyDrive and post a link here.
    Hope that helps

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, July 8, 2011 5:30 AM