Cannot add/ change user account - error with Microsoft-Windows-User Profiles Service RRS feed

  • Question

  • Hello

    A few days ago my computer went wierd.

    I cannot update windows because I get no results when I use "Windows Search"

    My metro UI doesnt work properly. I cannot use it. 

    Somebody said that it could be that my User Account could be corrupted.

    I tried to create I new one, but I could do the first steps, because the computer doesnt respond when I click "Change my account" in controlpanel.

    I get errorlogs like this:

    Loggnamn:      Application
    Källa:         Microsoft-Windows-User Profiles Service
    Datum:         2015-04-29 12:03:16
    Händelse-ID:   1542
    Nivå:          Fel
    Användare:     SYSTEM
    Dator:         Baddarn
    Det går inte att läsa in registerfilen för klasser.
     INFORMATION - The system cannot find the file specified.

    Händelsens XML-data:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
        <TimeCreated SystemTime="2015-04-29T10:03:16.571099200Z" />
        <Correlation />
        <Execution ProcessID="1128" ThreadID="2524" />
        <Security UserID="S-1-5-18" />
        <Data Name="Error">The system cannot find the file specified.

    What can I do?

    Wednesday, April 29, 2015 10:34 AM


  • Hi Intesabra,

    Have you made any modifications to the machine before the issue?
    First of all ,I would suggest you to update the machine manually.
    Control Panel\All Control Panel Items\Windows Update\Check for updates.

    I also suggest you to perform a full scan with the antivirus software to eliminate the virus issue considering this issue is a little wierd. We can do this in safe mode to improve the scanning quality.

    Run "services.msc" to check the status of "User Profiles Service" and ensure it is running.
    Run "dism /online /cleanup-image /restorehealth" or "sfc /scannow" to check the health of the whole system files.

    Considering this issue occurred recently, we can perform a system restore to recover the machine to a previous point.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 30, 2015 7:47 AM