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Windows Update Coded-Errors RRS feed

  • Question

  • The following code-notifications point to errors that cause Windows Update processes to malfunction:         

    80072EE2 (Prevents Windows to search for new updates).

    8024402c (Prevents Windows to check updates automatically)

    0x80070643 (Prevents Windows to check updates automatically)

    How are these problems resolved?

    Saturday, September 17, 2016 8:52 AM

Answers

  • Hi Mbyracka,

    Firstly, we could run the Windows Update troubleshoot tool.

    Open Control Panel>Troubleshooting>System and Security>Windows Update.

    Then we could restart the “Windows Update Service” and “Background Intelligent Transfer Service”.

    Click the "Start" Button, in the "Start Search" bar, type: "services.msc" (without quotes) and press Enter.

    There are few reasons could cause this issue. For the error code you provided, we could follow the steps in the KB below to repair.

    https://support.microsoft.com/en-ca/kb/2509997

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 19, 2016 1:45 AM
    Moderator
  • Try using this to reset the update system it's very good,
    Use Option 2 on the list after right clicking it and select run as administrator
    https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc

    Download it to your downloads folder
    Right click it and select Extract all to the downloads folder.
    Then right click ResetWUEng and select run as administrator
    Follow the rest of the prompts
    Press any key to continue
    Type 2 for that Option on the list and the Enter key to reset update services..
    Press y for Yes and then the Enter key I believe twice
    After it has completed
    Type 15 for that option and the Enter key to restart the machine.
    Should say will restart in 60 seconds save your work.... press any key to continue.
    After restart go to windows updates and manually check for updates shouldn't take a few minutes.

    After the above make sure KB3020369 & KB3172605 are installed if not manually install them

    Stop the windows update service first before attempting to manually install an update and the stand alone installer for the missing update won't clash with the built in stalled update service.

    Mag download,
    Select all and copy and paste the report contents here,
    http://go.microsoft.com/fwlink/?LinkID=52012

    Monday, September 19, 2016 2:06 AM

All replies

  • Saturday, September 17, 2016 2:56 PM
  • Hi Mbyracka,

    Firstly, we could run the Windows Update troubleshoot tool.

    Open Control Panel>Troubleshooting>System and Security>Windows Update.

    Then we could restart the “Windows Update Service” and “Background Intelligent Transfer Service”.

    Click the "Start" Button, in the "Start Search" bar, type: "services.msc" (without quotes) and press Enter.

    There are few reasons could cause this issue. For the error code you provided, we could follow the steps in the KB below to repair.

    https://support.microsoft.com/en-ca/kb/2509997

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 19, 2016 1:45 AM
    Moderator
  • Try using this to reset the update system it's very good,
    Use Option 2 on the list after right clicking it and select run as administrator
    https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc

    Download it to your downloads folder
    Right click it and select Extract all to the downloads folder.
    Then right click ResetWUEng and select run as administrator
    Follow the rest of the prompts
    Press any key to continue
    Type 2 for that Option on the list and the Enter key to reset update services..
    Press y for Yes and then the Enter key I believe twice
    After it has completed
    Type 15 for that option and the Enter key to restart the machine.
    Should say will restart in 60 seconds save your work.... press any key to continue.
    After restart go to windows updates and manually check for updates shouldn't take a few minutes.

    After the above make sure KB3020369 & KB3172605 are installed if not manually install them

    Stop the windows update service first before attempting to manually install an update and the stand alone installer for the missing update won't clash with the built in stalled update service.

    Mag download,
    Select all and copy and paste the report contents here,
    http://go.microsoft.com/fwlink/?LinkID=52012

    Monday, September 19, 2016 2:06 AM
  • Hi Mbyracka,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 28, 2016 8:12 AM
    Moderator