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Outlook 2013 email stuck in Outbox RRS feed

  • Question

  • Periodically we get reports from frustrated staff who are informed by a recipient that they never received an email, only to find it sitting in their Outbox. Often times simply closing and reopening Outlook resolves the issue. We're seeing this on both Win7 and 10 clients. Looking for help in determining common causes of this and proactive steps to prevent it from happening in the first place.

    Thanks kindly for any help!


    Hank Vare



    Tuesday, August 28, 2018 7:57 PM

Answers

  • Thank you for the reply Yuki.

    Is there a way to set a notification or alarm that will notify the user whenever an email is directed to the Outbox? I looked through the different Rules and Alerts settings but didn't find a way to set this up.


    Hank Vare

    Hi Hank,

    Generally, only when closing Outlook, a notification will pop up if messages are stuck in Outbox:

    As regards to your requirement about prompting an alert during the use of Outlook, I am afraid there is no such a built-in option. Based on my research, if you are familiar with macros and this is acceptable in your environment, you may refer to the code shared by David Lee in the link below as a workaround:

    https://www.experts-exchange.com/questions/25198625/can-Outlook-NOTIFY-you-when-emails-are-stuck-in-Outbox.html

    Dim WithEvents olkSync As Outlook.SyncObject
      
    Private Sub olkSync_SyncEnd()
        If Session.GetDefaultFolder(olFolderOutbox).Items.count > 0 Then
            msgbox "A send/receive just completed and there are still unsent items in your Outbox.", vbExclamation + vbOKOnly, "Unsent Item Warning"
        End If
    End Sub
    
    Private Sub Application_Quit()
        Set olkSync = Nothing
    End Sub
    
    Private Sub Application_Startup()
        Set olkSync = Application.Session.SyncObjects.Item(1)
    End Sub
    

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    I tested in my Outlook 2016 and it worked fine:

    If you still have concern on such a feature and would like to see it in the future versions of Outlook, it is encouraged to share your idea in the Outlook UserVoice forumIt is a place for customers provide feedback about Outlook for Windows. What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

    Hope the above information can be helpful :)

    Regards, 

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.

    Thursday, August 30, 2018 2:20 AM

All replies

  • Hi Hank,

    Does this issue affect some particular users or it occurred randomly?
    What did you do to solve this when restarting Outlook didn't work?

    Generally, when the problem happens, firs it is suggested to check the bottom of the Outlook window to see if Outlook is disconnected. For other possible causes and general troubleshooting steps, hopefully you can find the article below helpful:

    My messages won't send

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, August 29, 2018 6:57 AM
  • Thank you for the reply Yuki.

    Is there a way to set a notification or alarm that will notify the user whenever an email is directed to the Outbox? I looked through the different Rules and Alerts settings but didn't find a way to set this up.


    Hank Vare

    Wednesday, August 29, 2018 1:46 PM
  • Thank you for the reply Yuki.

    Is there a way to set a notification or alarm that will notify the user whenever an email is directed to the Outbox? I looked through the different Rules and Alerts settings but didn't find a way to set this up.


    Hank Vare

    Hi Hank,

    Generally, only when closing Outlook, a notification will pop up if messages are stuck in Outbox:

    As regards to your requirement about prompting an alert during the use of Outlook, I am afraid there is no such a built-in option. Based on my research, if you are familiar with macros and this is acceptable in your environment, you may refer to the code shared by David Lee in the link below as a workaround:

    https://www.experts-exchange.com/questions/25198625/can-Outlook-NOTIFY-you-when-emails-are-stuck-in-Outbox.html

    Dim WithEvents olkSync As Outlook.SyncObject
      
    Private Sub olkSync_SyncEnd()
        If Session.GetDefaultFolder(olFolderOutbox).Items.count > 0 Then
            msgbox "A send/receive just completed and there are still unsent items in your Outbox.", vbExclamation + vbOKOnly, "Unsent Item Warning"
        End If
    End Sub
    
    Private Sub Application_Quit()
        Set olkSync = Nothing
    End Sub
    
    Private Sub Application_Startup()
        Set olkSync = Application.Session.SyncObjects.Item(1)
    End Sub
    

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    I tested in my Outlook 2016 and it worked fine:

    If you still have concern on such a feature and would like to see it in the future versions of Outlook, it is encouraged to share your idea in the Outlook UserVoice forumIt is a place for customers provide feedback about Outlook for Windows. What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

    Hope the above information can be helpful :)

    Regards, 

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.

    Thursday, August 30, 2018 2:20 AM
  • Hi Hank,

    Just checked in to see how everything is going on with the issue. If my reply above was helpful, could you please help mark it as answer so that others who might have a similar issue can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, September 7, 2018 5:35 AM