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remote connection -mouse disappear RRS feed

  • Question

  • Hi

    i work with a win 7 32-bit notebook. at home i make a vpn connection to my work domain and open remote connections, so i can work from home.

    now every time i take my notebook from home back to my office and connect it to the extended monitor, the mouse disappear. its invisible but still working. then i have to close all windows an reboot the system.
    Its only invisible on the extended monitor not on the notebook monitor.

    i hope someone could help me, thanks!

    Friday, August 27, 2010 10:10 AM

Answers

  • Hi,

     

    It seems that the extended monitor isn’t detected correctly till rebooting the system. Basically, to extend the monitor, it is recommended to reboot the system to re-detect the monitors other than hot plugging in.

     

    Except rebooting the system, you may try the following method:

     

     Step 1. Clear the monitor configuration by deleting registry key.
    ======================================

    1)Press Win + R to open a run box.
    2)In the Run box, type regedit, and then click OK.
    3)Locate the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\MobilePC\TMM

    4)Right-click the subkey that you located in step 2. Then, click Delete.
    5)When you are prompted to confirm the delete operation, click Yes.
    6)On the File menu, click Exit to exit Registry Editor.
    7)Log off the computer. Then, log on to the computer.

    Step 2. Extend your display by changing display settings.
    ====================================

    1)Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
    2)Click the drop-down list next to Multiple displays, click Extend these displays, and then click OK.

     

    Best Regards

    Dale


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Dale Qiao Thursday, September 2, 2010 2:09 AM
    Monday, August 30, 2010 3:55 AM

All replies

  • Hi,

     

    It seems that the extended monitor isn’t detected correctly till rebooting the system. Basically, to extend the monitor, it is recommended to reboot the system to re-detect the monitors other than hot plugging in.

     

    Except rebooting the system, you may try the following method:

     

     Step 1. Clear the monitor configuration by deleting registry key.
    ======================================

    1)Press Win + R to open a run box.
    2)In the Run box, type regedit, and then click OK.
    3)Locate the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\MobilePC\TMM

    4)Right-click the subkey that you located in step 2. Then, click Delete.
    5)When you are prompted to confirm the delete operation, click Yes.
    6)On the File menu, click Exit to exit Registry Editor.
    7)Log off the computer. Then, log on to the computer.

    Step 2. Extend your display by changing display settings.
    ====================================

    1)Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
    2)Click the drop-down list next to Multiple displays, click Extend these displays, and then click OK.

     

    Best Regards

    Dale


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Dale Qiao Thursday, September 2, 2010 2:09 AM
    Monday, August 30, 2010 3:55 AM
  • Hi,

    Thanks for your respond. this solution works very good, thank you!

     

    now i have still another problem. another person had the same issue, but he tanks the notebook not at home. the notebook stays in the office every time and he work from home over vpn.
    Now wen he come back to the office (after remote connection from home) the mouse is invisible but also working. strange.

    Maybe you another solution for this problem it would be great!

     

    Thanks and best regards.

    Friday, September 10, 2010 12:23 PM