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Client Certificate Private Key release prompt RRS feed

  • Question

  • A summary of this problem is that "The Client Certificate Private Key release prompt is incorrectly shown on the first login user's desktop rather than on the desktop of the active user who has selected the client certificate to submit to a website."

    We are using RDS 2012 r2 and internet explorer 11.

    There is a thread from May 2014, but I see no resolution. Can you offer a suggestion?

    Friday, October 10, 2014 12:03 PM

All replies


  • Hi jjfidan,

    Please explain a bit about the environment. And when do you receive this error message? Screenshot better.

    When any certificate is issued such as self-signed certificate for RDS environment, firstly the certificate must be trusted by trusted root authority again when we export the certificate for any use on server\client it must be exported with certificate private key. Also the certificate must be placed under local computer\personal store.
    When the certificate used for client computer then it must be stored under trusted root authority store which can be done by IE explorer.

    Please check the IE certificate when is stores on client computer trusted root authority, when we export the certificate we must do with its private key involved on server side.

    To receive better support about RDS, we could seek help from RDS forum.
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winserverTS

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Tuesday, October 14, 2014 10:24 AM
    Moderator
  • Multiple users connect to RDS. The first user attempts to use IE. Since his/her certificates are protected by a password (high security) the user is prompted for their password. The user enters the password and can view the webpage. When user 2 attempts to view a web page he/she is informed that the their certificates are password protected ant that they must enter a password. When user 2 clicks ok the dialog box for user 2's password appears on user 1's screen. User 2 never sees the password dialog. Users3, 4 5 and all subsequent user prompts go to user 1's screen. All certs are issued by an authority that is in EVERY user's store.

    Sorry no screen shots available. CLOSED network.

    Tuesday, October 14, 2014 3:24 PM
  • Hi jjfidan,

    Please check and share the event log in your RDS server.

    And do we receive any other error message about RDS?

    Best regards,

    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Friday, October 17, 2014 10:21 AM
    Moderator
  • Hi,

    I am having the same problem and see no solution to this issue.

    Wednesday, April 15, 2015 9:23 AM
  • Hi,

    A hotfix has been released for this issue.  Please see the article below:

    The prompt is not displayed to the correct user in Windows Server 2012 R2-based RDS server

    https://support.microsoft.com/kb/3078689

    Thanks.

    -TP

    • Proposed as answer by TP []MVP Tuesday, April 5, 2016 3:45 AM
    Tuesday, April 5, 2016 3:45 AM