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Windows 7 Professional Caused Android Phone Disaster! RRS feed

  • Question

  • Recent Windows 7 adopter, and was ignorant enough to allow it to "Fix" files on my HTC Incredible Android phone.  I connected the phone and computer and was notified that there were issues with files on the phone. I was aware that several mp3 files were not accessible (missing files) before I allowed Win 7 to "fix" the phone's data. In a moment of unsubstantiated optimism, I clicked "YES", and now, about 14 GB of music and data which were made unavailable as well as many Applications. Win 7 indicated that the files would be located in "Found" folder. The "Found" folder is full of many, many files which the phone cannot open and the computer cannot access. Presently, there is 480 MB free of 14.8 GB of SD card storage.

    Is there any way to restore the Android's files and Applications?

    HELP PLEASE, IF ANYONE CAN...

    Thursday, May 3, 2012 1:30 AM

Answers

  • Hi,

    You can open Windows Media Player and then open each file to see if it is what
    you want. If it is, please rename it and copy it back to a safe location.
    You can also rename each file to abc.mp3 or abc.wma (the extension depends
    on what you're looking for) and see if it can be opened.

    If the above method doesn't work, the only option for this type of recovery
    is to contact a data recovery specialist as Microsoft does not provide any
    tools or recovery services.

    If you have any further questions please let me know.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Wednesday, May 23, 2012 10:03 AM
    Monday, May 7, 2012 1:51 AM

All replies

  • Hi,

    The extension name of most of files that have been fixed and moved into FOUND folder is removed. You need to manually append their files' extension name to access them.


    Juke Chou

    TechNet Community Support

    Friday, May 4, 2012 6:50 AM
  • Windows created numerous files within 2 folders on my Android Phone (FOUND.000 10,000 FILES 14.745GB and FOUND001 120 FILES 1.38MB), most were 32.00K in size, and I believe all have .CHK file extension.

    Are they recoverable? If so, what is the prescribed method?

    Friday, May 4, 2012 4:27 PM
  • Hi,

    You can open Windows Media Player and then open each file to see if it is what
    you want. If it is, please rename it and copy it back to a safe location.
    You can also rename each file to abc.mp3 or abc.wma (the extension depends
    on what you're looking for) and see if it can be opened.

    If the above method doesn't work, the only option for this type of recovery
    is to contact a data recovery specialist as Microsoft does not provide any
    tools or recovery services.

    If you have any further questions please let me know.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Wednesday, May 23, 2012 10:03 AM
    Monday, May 7, 2012 1:51 AM